Account Manager

Account Manager
Empresa:

Transperfect


Account Manager

Detalles de la oferta

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.
Do you want to work for the global leader in the language services and technology industry?Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace?Then TransPerfect is for you!
So you like what you hear but haven’t worked in the language industry before? That is not a problem,TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.
That’s enough about us – what about you?
We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore thekey skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success.
If this sounds like you, we would love to hear from you! We have 90 offices worldwide but this particular opportunity is based in our 600 person Barcelona office.
Our office is dynamic and multicultural, we offer career development and an attractive bonus plan and social events are organized frequently.
Full details on the role are below:
The Client Services team is a global group of account management professionals who specialize in the areas of Website, Software, eLearning and Gaming Localization, Website Development, Enterprise-wide Relationships and Program Management. The Client Services team is seeking a goal-oriented, energetic and talented individual who has a passion for problem solving. The Account Manager retains and grows client relationships and orchestrates the project lifecycle, for projects in over 100 languages.
Position responsibilities:
Maintain and grow client relationships. The Account Manager owns the relationship with the client and coordinates all internal efforts and stakeholders to deliver excellence, being ultimately responsible for meeting the client’s business goals and expectations.

The Account Manager initiates and monitors all project related work with the project team, anticipating pitfalls or potential roadblocks to successful completion, and is responsible for the ultimate completion and delivery of the project.

Produce cost estimates for web and software localization as well as traditional translation projects. The Account Manager assesses the competitive landscape, develops project proposal and negotiates budget and schedule with the client.

Upsell additional services to existing clients growing existing relationship, and support the new business efforts by attending sales meetings, participating in sales calls, preparing RFPs and cost estimates and entertaining clients.

Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service.

Create a solid relationship with all internal stake holders and clients, providing consulting, expertise and a deep understanding of each stakeholder and their needs and requirements. Become their first go to person.

Set and fulfill client expectations.
Essential skills and experience required:
Minimum Bachelor’s Degree from a 3-year college or university

At least 2 years of experience in client management and/or business relationship and development, preferably in a multicultural international setup

Superior written and spoken communication skills in English and Italian

Excellent interpersonal skills and high level of confidence – this is a 100% client facing and teams coordination role

Strategic and solutions oriented mindset

Key to the role: proven ability to multitask keeping a proactive, energetic and positive attitude, ownership and autonomy, accountability, precision and attention to detail

Willingness to learn

Ability to work in Excel – to calculate discounts, interest, commissions, proportional percentages. Ability to apply these concepts to develop practical solutions.

Proficiency in Microsoft Office (Word, Excel, Outlook), MS Project and social media platforms

Experience in the localization industry, with web technologies, desktop publishing software, database and network environments, translation memory tools. etc

Willingness to travel to offsite client or sales meetings

Requisitos


Conocimientos:

  • Multimedia
  • Desktop
  • Derecho Tributario

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