Job Summary: Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints.
Proficient use of a computer is needed as well as general customer assistance to passengers.
This position requires working in a fast paced environment with time constraints to meet published departure goals.
A professional and positive image must be consistently displayed by the employee.
Customer Service agents must report to work on a regular and timely basis.
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle cash, credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline closeout procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
Work independently without direct supervision.