Application Engineers Madrid

Application Engineers Madrid

Guidewire Software, Inc.

Application Engineers Madrid

Detalles de la oferta

Guidewire's Customer & Cloud Operations team is a pivotal partof Guidewire's success, has a start-up culture within a globalpublic company, and is growing fast. We use our immense knowledgeof Guidewire products (gained through company sponsored training),and our ability to read and write Java and SQL, to delightcustomers with our problem solving skills and customer serviceapproach. At Guidewire, we make software that offers Property andCasualty (P&C) Insurance companies the tools to take care oftheir customers when they need it the most, whether thats a timeof crisis, a natural disaster, an accident, or exposure to cyberrisks. We build the core applications that insurance companies useto sell and underwrite policies, settle claims, and bill theircustomers. We also have a portfolio of innovate productsserving the needs of P&C insurance companies in areas such asdata management, digital online portals, and predictiveanalytics. We serve hundreds of insurance providers all overthe world, helping them handle billions of dollars ofbusiness. We are proud to be voted a Top Cloud Employer on Glassdoor byour own employees and positioned as a market leader by industryexperts like Gartner. We have a fun work environment and a culturethat lives by our core values of integrity, rationality, andcollegiality. Were searching for people who are as passionate about workingtogether to deliver quality products and support as we are. Join usand enjoy a career where you can make an impact. Youll beinspired by those around you, and youll be trusted and empoweredto go further. Guidewires CASE team ( C ustomer A pplication S upport E ngineering) is part of the Customer & CloudOperations (CCO) organization, delivering 24x7 service to customerswho are using Guidewire software both on-premise and in theGuidewire Cloud. As an Application Engineer, you will be part of a team ofApplication Engineers in a regional pod that serves specifiedGuidewire customers. You will provide expert troubleshooting,problem remediation, system restoration, and root cause analysisfor all assigned cases. You can expect to use your French language skills frequentlyto support our growing number of French customers. This role requires a high degree of independence, ownershipand responsibility for customer success. ApplicationEngineers in the CASE team are expected to be highly responsive andresourceful to manage customer production issues in a timelymanner. The successful candidate will be skilled atdeveloping and maintaining professional relationships with peers aswell as colleagues across departments and geographiclocations. Senior Application Engineers are expected toprovide technical leadership and mentorship to more junior membersof the pod. They will also provide detailed cloud-hostedproduction system support expertise, general architecture bestpractices awareness and guidance, and should be willing to expandtheir team leadership capability. Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.



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