Position:Business Tools Trainer (ERP/CRM)Job Description:ABOUT ROLEThis position will be a Trainer for Business Tools on a pan-EMEA implementation. The project includes, among other duties, support and training of multiple system migrations across many countries, new functionality testing and roll-out and harmonization of sales & operations training andrequirements. The position will report to the EMEA Training Project Manager, and will work closely with EMEA Operational Processes Manager, Business Analysts, local business units and IT. The Business Tools Trainer at Arrow willCreate training content documentation, quick cards, videos, etc.UAT (User Acceptance Testing) support for key system users.Core Enhancement.Knowledge Transfer to other stakeholders (key users, train the trainer, etc.).Train end users on operations or sales process areas.Change process Training.Train process experts on operations modules within the system.Review and validation of IT delivered functional and business analysts specification documents and user acceptance testing.Create documentation according to project deadlines.Set up training environment.A few things about youKnowledge of Microsoft Dynamics and/or Salesforce.Degree in Sales and/or Operations or IT.Trainer, Business Analyst or Functional consultant experience with strong educational and interpersonal skills.Demonstrated ability to influence and foster collaborative relationships across multiple geographies and departments.Multi-cultural skills.Fluent in English, one or two additional languages are a plus (French, German, Italian, etc.).Interest in pedagogy and new learning methods.Quick learner on new tools.Good organization and solution oriented.OUR OFFERInteresting career development opportunities in a quickly growing environmentPrivate medical care programMultisport program membershipDynamic environment with friendly work atmosphere and fair work-life balanceABOUT USArrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions. With 2016 reported revenue of $24 billion, Arrow is a Fortune 200 company on the list of US Fortune 500 companies.Working with Arrow puts you in the forefront of technology. Engage and discover the possibilities when you take your career to the unequivocal leader of IT distribution and services. Every day, our teams are developing value added solutions that are deployed in thousands of customers to optimize, secure and control their IT infrastructure.Location:ES-Alcobendas, Spain (Avenida de Europa)Time Type:Full timeJob Category:Business Support