In this role you will drive a culture where customers are treated fairly across the energy and financial services businesses and collaborate with other “2nd Line of defence” functions across Centrica Group to develop/maintain an integrated & aligned approach to managing the risk of compliance with laws and regulations, to protect the profitability of the business, support positive customer outcomes, and protect the licence to operate.
Conducting and/or supporting independent, unbiased and impartial assurance reviews of conduct risk, adding value to the Group by objectively reviewing and reporting on the adequacy and effectiveness of compliance controls is key.
You will be a trusted advisor as a compliance professional who has demonstrated the ability to work with the first line of defence whilst exercising support and challenge as a second line team member.
With input into the design of the Ethics & Compliance Assurance Plan you will provide feedback and challenge as appropriate.
Providing input into the Compliance Assurance Methodology to ensure it remains effective is key as you maintain close working relationships with legal, regulatory, ethics and compliance colleagues (e.g. Advice & Governance, Regulation teams etc) that sit outside of assurance with a view to maximising the efficiency and effectiveness of the overall assurance framework.
You will contribute to the Ethics & Compliance Assurance Programme by assisting in the delivery of risk based assurance reviews that ensure key compliance and conduct risks are appropriately identified, managed, and mitigated, in accordance with regulatory requirements and the business appetite for conduct risk. Understanding regulatory developments, rules and guidance to determine what impact they may have on the business and to help input into the Compliance Assurance Programme and activity is at the core of the role as is producing evidence based reporting which identifies pertinent issues/risks and aims to highlight potential root causes, customer and where possible commercial impacts, enabling senior management and key stakeholders to take considered remedial action within timescales that is appropriate to the materiality of the issues/risks identified.
As the Assurance Assessor you will escalate issues, risks and trends arising from assurance and other oversight activity to ensure the Assurance Manager and other stakeholders are engaged in a timely manner and monitor management information, including Conduct Risk MI, looking for adverse trends and areas of concern, feeding concerns into the Assurance Manager, Compliance Assurance Plan and the Risk Universe as appropriate. To conduct one-off investigations as requested by the Assurance Manager or Head of Assurance is also a requirement.
We need someone with experience in ethics & compliance assurance in a team under regulatory oversight (e.g. from FCA/Ofgem) with an awareness and experience of working in a regulated environment and understanding of a regulatory framework in FS or the UK energy market.
You will need to understand the effectiveness of actual and proposed business controls designed to mitigate rule breaches, promote good customer outcomes and prevent risks from crystallising and be able to evaluate the materiality of issues/risks for customer and business impact and assess the adequacy of proposed remedial actions along with the timescales required to deliver them.
With excellent oral and written communication skills and strong detail and analytical skills you will have the ability to identify and explain complex compliance requirements and convey difficult messages to all stakeholders.
You will need excellent stakeholder management skills to effectively manage stakeholders and senior management during meetings by adapting your style of communication to suit the situation and the individual.
To have the ability to produce reports which accurately highlight and reflect findings from assurance activity in a clear, fair and balanced manner with sufficient context allowing ‘the unconnected reader’ to understand the issues identified, the risks they present, known and/or potential root causes, materiality of the findings and the impact they may have on the customer as well as the business along with details of the remedial work proposed by the business is also required.