Benefits Manager

Benefits Manager






Benefits Manager

Detalles de la oferta


**This position is contingent upon contract award**
SOSi is contracted to support the Kingdom of Saudi Arabia with relocation, housing, transportation, and concierge services for its Royal Saudi Naval Forces (RSNF) sailors and their families while training in Spain. SOSi’s mission is to ease the logistical, personal, and social burdens these families may experience when undergoing an international transition by offering quality concierge services. These services shall include translation services, administrative assistance, scheduling and accompanying individuals to medical appointments, assisting with school enrollment, travel coordination, and other events as assigned.
SOSi has an immediate need for aBenefits Manager in the Cadiz, Spain area. Successful candidates will join a team of like-minded professionals that are focused on maintaining clear communication and accurately conveying the respective needs for both SOSi personnel and RSNF sailors and their families. As SOSi’s goal is to provide its customers with professional, courteous, and high-quality services, the candidate must embrace and demonstrate a consistent “customer first” attitude.

This program has ambitious goals with short delivery times. Therefore, the candidate must have the ability to quickly adapt to unexpected events and thrive in a fast-paced environment:
Manage a team of Benefits Analysts to ensure they diligently fulfill their health care responsibilities, and all day-to-day operations are conducted in an accurate and professional manner
Monitor eligibility, limitations, and restrictions of plan participations and ensures compliance with plan provisions, contracted deliverables, and government requirements
Provide guidance and counsel to employees, clients and/or dependents on the requirements and provisions of benefit programs and assists in resolving any potential problems
Supervise and administer existing plans and develop presentations to inform and educate employees, clients and/or dependents regarding any changes to benefit plans, administrative practices, and/or requirements for eligibility when necessary
Handle escalated benefit inquiries and complaints to ensure quick, equitable, and courteous resolutions
Supervise maintenance of enrollment and claims records for all benefits plans
Develop cost control procedures to assure maximum coverage at the least possible cost to company and employee
Ensure Benefits Analysts maintain organized databases, or “trackers,” to accurately input the names of clients, capture metrics, and identify key performance indicators and/or performance shortfalls
Manage relationships with healthcare providers to ensure all services provided to SOSi are to standard, and inform management if services are not to standard
Responsible to maintain an organized and up-to-date repository of names and contact information of different, local medical physicians and medical specialists to provide and refer to for medical appointments
Review and analyze changes to state, federal, and European Union laws pertaining to benefits and report necessary or suggested changes to management
Review and analyze changes to state, federal, and European Union laws pertaining to benefits and report necessary or suggested changes to management
Verify monthly statements provided by medical provider(s) to ensure all invoicing is accurate
Supervise maintenance of enrollment and claims records for all benefits plans
Other duties as assigned

Related Bachelor’s degree in HR or related discipline
5-7 years of experience in benefits and/or HR administration, preferably at a government contracting firm with a global workforce
Minimum of two years’ supervisory experience
Excellent customer service, interpersonal, time management skills and communication skills
Strong organizational skills and attention to detail
Excellent writing skills with the ability to develop content and edit copy
Ability to multi-task and manage multiple projects under tight deadlines
Ability to maintain and manage confidential information
Experience with Microsoft Office Suite applications
Strong analytical and problem-solving skills
Preferred Qualifications

Experience with foreign military personnel related to security assistance and cooperative programs
Experience in other customer service or analytical related positions
Competency in spoken Arabic (Gulf dialect) and/or Spanish
Working Conditions

Personnel can expect to work in a mix of office environment, as well as travel within the assigned duty location in support of customer needs
Requires periods of non-traditional hours including consecutive nights or weekends when necessary
May require ability to lift/and or move objects or packages of up to 25 lbs.
Up to 25% domestic travel may be required

Fuente: Neuvoo3_Ppc



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