Centre of Excellence Lead
GroupM is the leading global media investment management operation serving as the parent company to WPP media agencies including Mindshare, MediaCom and Wavemaker, each global operations in their own right with leading market positions. GroupM’s primary purpose is to maximize performance of WPP’s media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM’s focus is to deliver unrivalled marketplace advantage to its clients, stakeholders and people. Discover more about GroupM at www.groupm.com.
About the team and/or client
A regional centre of excellence is being established to build and maintain best practices in media operations and to support the markets in delivering transformation consistently across business and technology.
The centre of excellence will be made up of programme management, change management, process ownership, business analysis and solution ownership.
The roles are spread across the region and markets forming a programme that works as one team to meet common objectives.
Reports into Regional Chief Information Officer.
Build and manage the media process centre of excellence team for EMEA.
Oversees the Regional Process Owners to drive process standardization, simplification and improvement initiatives across the media E2E (end to end) process. Escalation point for the RPOs.
Oversee the Regional Change Manager to develop the transformation playbook and communication plan for business change across EMEA.
Oversee the Regional Business Process Consultants to drive best practice business analysis, workshop facilitation and requirements gathering. Build a market engagement model which is scalable, consistent and accurate.
Develop and execute the strategy and direction of ongoing media process improvement.
Maximise process alignment and best practice with APAC process owners.
Ensure integration of improvement initiatives across the E2E process and drive the prioritization of initiatives based on business needs, resources and budget.
Coordinate with programme management to deliver an integrated plan for business and technology transformation.
Manage further centralization activity into the market and regional media hubs.
Coordinate the training and adoption of media processes with operational teams in markets.
Ensure adherence to regional process policies/controls and perform quality reviews to monitor risks
Extensive project management experience with a successful track record in transformative change in a multi-national environment.
Broad range of transformation experience developing centres of excellence and shared service functions.
Broad knowledge of end to end media processes.
Extensive experience working with distributed teams and third parties with an ability to foster collaboration and drive a one team ethos.
Key role as a leader and motivator to a start up team.
Strong stakeholder management skills with the ability to deal with different nationalities, cultural backgrounds and conventions in EMEA.
Effective interpersonal and communication skills.
Certification in Lean Six Sigma is preferred.
Customer and quality orientated.
Strong analytical, planning, and organisational skills with an ability to manage competing demands.
Able to work independently and under pressure.
Highly capable in designing and maintaining process management methods and best practice.
Fluent in English.