Change Manager - EMEA
GroupM is the leading global media investment management operation serving as the parent company to WPP media agencies including Mindshare, MediaCom and Wavemaker, each global operations in their own right with leading market positions. GroupM’s primary purpose is to maximize performance of WPP’s media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM’s focus is to deliver unrivalled marketplace advantage to its clients, stakeholders and people. Discover more about GroupM at www.groupm.com.
About the team and/or client
A regional centre of excellence is being established to build and maintain best practices in media operations and to support the markets in delivering transformation consistently across business and technology.
The centre of excellence will be made up of programme management, change management, process ownership, business analysis and solution ownership.
The roles are spread across the region and markets forming a programme that works as one team to meet common objectives.
Reports into Regional Steering Board
Lead the target operating model design for media operations across EMEA.
Create and maintain operational change framework and methodology for the programme.
Create and maintain the business change plan at region and market level.
Lead programme communications.
Input to business case and budget for change activities.
Support the setup of market operational shared services and drive collaboration across the region.
Facilitate the set up of the Regional Process Owner team and supporting governance methodology.
Facilitate the engagement with Human Resources to manage employee impacts and communication.
Work with business stakeholders to coordinate change across broader business initiatives.
Work with regional leadership to establish and track business performance targets and KPIs.
Engage markets out of scope for technology change to drive operational and process alignment.
Coordinate user training plan.
Monitor and facilitate user adoption of process and technology
Extensive change management experience with a successful track record in transformative change in a multi-national environment.
Broad range of transformation experience with an ability to bridge business and technical issues.
Exposure to the Advertising and Media industry is essential.
Good understanding of end to end Media buying process operations.
Extensive experience coordinating change in a matrixed and distributed corporate environment.
Demonstrable experience in shaping target operating models and selling into a range of business stakeholders (with a degree of resistance).
Strong stakeholder management skills with the ability to deal with different nationalities, cultural backgrounds and conventions in EMEA.
Excellent interpersonal and communication skills.
Certified in change management methods e.g. CCMP.
Sufficient seniority, credibility and gravitas to influence c level stakeholders.
Proactive and assertive in managing business risks and business continuity planning.
Highly capable in designing and maintaining change methods and best practice.
Customer and quality orientated.
Able to work independently and under pressure.
Fluent in English.