Client Assistant Bilbao

Indie Campers is a fast-growing, digital company with a talented team of professionals, taking the travel industry by storm. We have been recently chosen by the Financial Times as the #38 fastest growing company in Europe and #2 in the Travel sector. We are also a tight-knit group of friends who love spreading the travel bug. And guess what — we are hiring!

We are closely following the Coronavirus (COVID-19) situation and we have adopted a new safety policy to all our rental vehicles to protect both clients and staff.

We are currently recruiting a Client Assistant who will participate in Indie Campers’ mission, coordinating and supporting operational activities, including van preparation and administrative tasks.

The Client Assistant will be the "face" of our company, providing world-class customer service to our customers.

Main tasks:

Direct contact with the clients, providing world-class customer service
Receive and deliver the camper vans (check-ins and check-outs)
Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions
Maintain updated information on van availability, reservations, and guest communications
Perform all the supportive functions to make sure operations run smoothly, including picking up guests from/to the airport and prepare vans
Verify and prepare vans before each booking
Performing inspections and keeping complete, accurate records of the vehicle’s condition.

Requirements:

Relevant Experience in Hospitality or Customer Service Position
Degree in Tourism or Hospitality (is a plus)
Fluent in English and language of the location you are applying for (mandatory)
Valid Driver's license and confidence to drive a camper van (mandatory)
International Study or Work Experience (plus)
Outgoing and friendly with a gregarious personality and a natural talent for customer service
Excellent communication and people skills
Dynamic and proactive approach
Problem Solver: Flexibility and availability for last minute challenges and ability to focus on customer satisfaction.
Responsible, organised and capacity for critical reflection