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Customer Care Advisor Finland / Uk

Customer Care Advisor Finland / Uk
Empresa:

Mygwork


Lugar:

Madrid

Detalles de la oferta

Who we are:“Rethinking diabetes together” is the motto under which we are working to redesign tomorrow'sdiabetes care today. Roche Diabetes Care relies on modern therapy solutions that help to improvetreatment outcomes for people with diabetes through structured processes and digital support. Ourportfolio includes traditional and continuous glucose monitoring, digital documentation andevaluation, smart insulin delivery and motivating services. As market leader, we leverage theopportunities offered by digitalization to further develop care structures in collaboration withall those involved.The position:The International Customer Care Center Western Europe is formed by a multi-cultural group ofprofessionals who serve clients in 15 countries. As part of the Roche group we are located inSant Cugat del Vallès (Barcelona) and Mannheim (Germany). We support people with diabetes andhealthcare professionals with enquiries, complaints and technical issues via phone and e-mail ina friendly and effective manner.As Customer Care Advisor located in Sant Cugat your main tasks are:You are the primary contact for our customers in Finland .You handle and answer product related incoming questions of our customers (end users,pharmacists, doctors) via phone or email in Finnish .You handle complaints corresponding to our internal quality regulations and the legal countryregulations.You are responding to enquiries concerning marketing and sales campaigns.You carry out campaigns in the target groups of the trade and professional sector to supportthe Diabetes Care Sales division.You document customer complaints and technical issues in our CRM systems according toregulatory standards in English.Who you are:As Customer Care Advisor you bring along the following skills:You speak and write fluently Finnish and EnglishYou are customer oriented and have experience in handling customer requests – especiallycritical conversations.You have experience in working in a Customer Service Center or within Health Care.You are available for call duty.Knowledge of diabetes, both personally and professionally, would be a plus.You are able to read technical information (in English) and provide technical support tocustomers. The use of supporting computer-technology is natural to you.You have Microsoft Windows Office package proficiency and knowledge of CRM systems.You are generally interested in solving IT questions. Your knowledge of operating systems,standard protocols and USB devices is profound. A plus is knowledge of Microsoft SQL databases.You are able to work in a team and under pressure. Self-dependence and flexibility arequalities that characterize you.You are highly sales oriented and motivated by completing sales.You have ideally experience in training or coaching customers.You have completed vocational training and/or college.What we can offer:Competitive salary and attractive package of fringe benefits.Fix term contract.Possibility of working from home.This employer is a corporate member ofmyGwork , the business community for LGBTQ+ professionals,graduates, inclusive employers & anyone who believes in workplace equality.


Fuente: Jobrapido_Ppc

Requisitos

Customer Care Advisor Finland / Uk
Empresa:

Mygwork


Lugar:

Madrid

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