Customer Experience Specialist

Customer Experience Specialist




Customer Experience Specialist

Detalles de la oferta


Doppo by Zurich is an Insurtech Start-up project where we are creating an outstanding, pure digital and user-centric Auto insurance product. We're looking for someone who wants to join a real technological challenge in Barcelona and wants to have a significant impact creating new products an innovative business models.

Your role will be:
Inform the Client about product features: coverages, advantages
Case management in Salesforce.
Support the Client in the management of their policies, cards
Manage complaints, claims and suggestions: giving solutions or routing the topic to the right person for resolution
Inform the Customers about the process that has been carried out to resolve their doubt or complaint.
Coordination and contact with other areas, service providers
Know their processes, requirements and Customer journeys and to guide the Client.
Make suggestions if necessary.

3-5 years of experience in customer service, preferably in another insurance company, agency or broker.
Experience on insurance products (Specially car insurance) desired.
Experience in cross / upselling
Spanish Native with high level of English

Fuente: Neuvoo3_Ppc



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