Customer Service Agent With Swedish

Customer Service Agent With Swedish
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Customer Service Agent With Swedish

Detalles de la oferta

- Track, follow-up and resolve customer's outstanding issues effectively;
- Take full responsibility and ownership for end to end case resolution;
- Provide excellent customer service through telephone, e-mail, chat and all relevant media in timely and accurate manner;
- Adhere to company policy, process and procedure;
- Develop and maintain in-depth product knowledge;
- Gather information, research/resolve enquiries and maintain accurate logs;
- Liaise with Customer Care team, management and customer to improve customer satisfaction;
- Escalate issues identified to provide long term solutions and minimize repeat issues for Customers;
- Participate constructively in initiatives to increase customer satisfaction as required.


Fuente: InfoEmpleo


Área:

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