Customer Service Representative Ii (Temporary Contract)

Customer Service Representative II (temporary contract)Responsibilities:Adhere to SOP’s, SLA’s and departmental training guideline.Provide a high standard of customer service support to Life Technologies customers (phone, email or any other channel of communication)Manage all telephone/fax/ written / web orders within the divisions' guidelines, relay price and availability of products to customers where necessary.Deal with customer orders/inquiries/complaints efficiently and professionally as per the service level agreement.Support the Customer Solutions Specialists to get products allocated to orders.Proactively communicates expected delivery date changes to customers.Collaborates with instruments and consumables order entry team providing any relevant information or input.Identify and assess customers' needs to achieve satisfaction and direct activities to appropriate departments.Build sustainable relationships of trust through open and interactive communication.Work on assignments/projects as part of a team.Escalate and problem solve customer inquiries and complaints without managerial support.Maintain daily customer service reports.Liaise with the distribution team to get products shipped.Other duties: May be required to perform duties other than those given above. The particular duties and responsibilities indicated may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are common and would not of themselves justify the re-evaluation of the document.Minimum Qualifications:Proven experience in similar administrative roles.It will be valued:Competent with Microsoft Office suite.???????SAP knowledge preferred or another ERP system.Ability to work in a team.Excellent time management skills.Ability to Work Under Pressure.Resolving Conflict.Multitask.Good interpersonal and communication skills in English.About us: ???????Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon With Thermo Fisher Scientic, it’s not just a career. It’s a chance to realise your best – professionally and personally. Apply today! http://jobs.thermofisher.com