Customer Success Management Specialist

Customer Success Management Specialist
Empresa:

Ptc


Customer Success Management Specialist

Detalles de la oferta

Your Team:
International, energetic and driven team
Multicultural environment where professionals from throughout Europe interact with current & future PTC customers
Take a look at our PTC Familia in Barcelona:
Your Impact:
Operate as the post-sale lead point of contact for an assigned portfolio of customers, ensuring their success in adopting Onshape as their CAD platform
Work to onboard, increase adoption, ensure value realization, and eventually renew the company’s contract with Onshape
Grow revenue, create advocates and more innovative designers within the customer base of Onshape
Ensure Onshape customers understand the differences about a SaaS platform and installed software
Your Day-To-Day:
Manage a portfolio of accounts
Build relationships with customers that enhance their connection with Onshape and ensure a fulfilling use of the Product, including regular communication and quarterly business reviews
Welcome and onboard new customers in close collaboration with TS
Act as the voice of your customers internally in the business and product realms, listening to and communicating their feedback
Ensure proper onboarding and training of customer as well as the adoption of features that will ensure the realization of value
Connect the customer with both internal and external resources and solutions in order to clear obstacles and issues they encounter during their lifecycle
Review and negotiate renewal of licenses and ensure retention of the companies in your portfolio.
Ensure the satisfaction of your customers as represented by surveying and feedback
Encourage growth of revenue through expansion of licenses and understanding of higher scale products.
Instill a level of enthusiasm within the customer that leads to being an advocate of Onshape through referrals, case studies, customer spotlights, etc.
Your Skills and Knowledge:
2+ years of experience in customer-facing roles or degree in business, communication, computer science or relevant discipline
Fervent focus on the customer and their experience
Excellent written and verbal communication skills, adaptable to various communication styles
Fluent English is mandatory
Impeccable organization, detail oriented, and thorough
Experience with or exposure to CRM tools (such as Salesforce, Zendesk, JIRA, or other Customer Success tools)
Self-starter approach to work, with an eagerness to consistently meet and exceed objectives
Ability to manage multiple projects simultaneously
Results and solution oriented
Adaptability, flexibility, and ability to work in a collaborative environment
Able to work onsite
CAD or design background a huge plus
PTChas the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design, and in 1998 were first to market with Internet-based PLM. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way you create, operate, and service products. With PTC, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation.

We value our employees.
At PTC, we start by offering a competitive salary and total compensation package. And once you’re an employee we also provide opportunities to gain an ownership stake in PTC and share in the company’s successes. In addition, we focus on ensuring you experience a benefits package that takes care of the whole you—including your health, wealth and well-being. For more details please follow the link.
Why PTC
When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC.


Fuente: Neuvoo3_Ppc


Área:

Requisitos


Conocimientos:

  • Internet
  • Internet

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