Customer Success Manager

CloudZone is a comprehensive multi-cloud provider and is an AWS, Google Cloud & Azure Premier Partner, operating on a global scale with operations in Israel, Iberia, UKI, and northern Europe. We offer our customers a one-stop-shop for all their cloud needs including Cloud Migration/Modernisation, DevOps, Data Solutions, Security, custom developments, and more. Since 2013, CloudZone has grown into a leading service provider, serving over 500 customers across various segments globally.
Enough about business—let's talk about why CloudZone is an amazing place to work!
CloudZone is all about vibrant culture, an electrifying atmosphere, and flexible hybrid work options for a true work-life balance. Plus, we're deeply committed to professional growth, providing top-notch training, workshops, and certifications to help our team excel.
We are currently looking for a Customer Success Manager to join our fast-paced, success-driven team. As a CSM, you'll manage and develop strategic accounts, focusing on driving growth for CloudZone and providing an outstanding experience for key customers. You'll build deep, meaningful relationships with clients, using your knowledge of their industry, business, and technical landscape to creatively deliver value and help them leverage CloudZone's cloud services to their fullest potential.
As a CSM at CloudZone, you will: Develop an annual business plan with clients, mapping out goals, challenges, and KPIs that align with CloudZone's services and the client's objectives.Act quickly on the business plan, ensuring the right technical, operational, and financial resources are in place to deliver a seamless customer experience.Use your cloud expertise to identify new business opportunities and improve customer efficiency and growth, with a particular focus on AWS solutions.Identify new funding opportunities by leveraging your understanding of cloud vendor credit programs, including AWS credits.Maintain an accurate sales pipeline and consistently close business opportunities with precision.Engage customers in satisfaction surveys and NPS to continually enhance service quality.Participate in QBRs and deliver comprehensive reports on quarterly customer engagement and results. What you need? Professional Background: Minimum of 2 years in IT sales, account management, or customer success, ideally within SaaS, PaaS, or IaaS.Experienced in Cloud: Demonstrated experience working with cloud technologies, specifically AWS (essential).Education: BA/BS degree or equivalent practical experience.Technical Acumen: Ability to effectively interact with technical stakeholders, particularly software developers, is a plus.Cloud Economics Knowledge: Experience with TCO-based financial selling is an advantage. If you're passionate about building strong customer relationships, driving revenue, and making impactful role, we'd love to hear from you!