Fluent FRENCH with EnglishOnly
Stuart is the disruptive on-demand urban logistics platform that will transform our daily lives. Our technology allows businesses big and small in every industry to deliver to their local customers with never-before-seen speed and efficiency. We create thousands of economic opportunities for businesses and courier partners whilst redefining customer expectations when it comes to delivery.
After rapidly scaling both our operations and our business metrics, Geopost has acquired Stuart. We are entering a new era, looking to cement our position as the leading provider of express urban delivery. We now operate in Paris, London, Barcelona, Madrid and Lyon... with many more cities across Europe in the pipeline for 2017.
We are a growing group of free-thinking designers, engineers and startup enthusiasts who love to invent new and improved ways of doing things. From data scientists to restless couriers, designers to operation manager our strength rests upon our plurality of skills and expertise, building up our unique team.
You wanna be part of that? We are currently looking forFull-time Customer Support / Helpdesk Specialistsin Barcelona who will make our clients and drivers all over Europe happy! You stay calm in the most heated-up situations and have a talent to find solutions in an easy and quick manner? Then you are the perfect troubleshooter to ensure trustworthy relationships with our community.
What you will do?
Deliver first-rate customer experience that strengthens relationships with our community
Show empathy to clients and partners when things go wrong and solve issues efficiently
Identify and eliminate issues before they escalate
Monitor supply and perform live dispatch to ensure we meet client expectations
Be the flagship of our brand and make partners and clients fall in love with Stuart again and again
IMPORTANT3 to 6 month temporary contract 40hr work week Shift work from 08:00 to 00:00 Monday to Friday (Including Public holidays), but the contract may be specific for 16:00 to 00:00 Thursday to Monday depending on the Business needs at the time of hiring.
Who are you?
Fluent FRENCH with English
1-2 years experience in Customer Support in a tech company or startup
Really awesome with computers and experience withlive chat
Easily connecting with people and understanding their issues
Passion for creating the best customer experience ever
Organized and able to handle multiple inquiries
A problem solver
The icing on the cake?
Attractive compensation package
Have a real impact
Awesome work environment at a company with a huge vision
Be right there from the start of a success story
Extras like catered lunch, gym membership, ping pong table, private health insurance…
After reading all this just a few last but important words: We want you to take on a role you love and we want to offer you a place you’re proud and happy to come to everyday.
So if you feel like there is a fit, apply! Get in touch with us and hit that button. We wanna hear more about you!