Customer Support Specialist With French

Join to apply for the Customer Support Specialist with French role at Planet Join to apply for the Customer Support Specialist with French role at Planet About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview

As a Merchant and Technical Partners Support Agent, you will be responsible for delivering high-quality technical & administrative support to Planet Merchants and Technical Partners, mainly by phone and email.

The Merchant and Technical Support Team is the first port of call for Merchants and deal with any technical issues that arise in our products and services.

You will work as 1st line Support, along with other regions of the world to ensure all merchants receive a quality experience in DCC, Tax Free and Payment operation, 24/7.

What You Will Do

Provide first line technical and administrative analysis and resolution to issues raised by our customers, and creating escalations to other departments when necessaryMaintain the incident tracking system through all the steps of the ticket life cycle, from the input of issue through to the resolutionGet to know the key customers in the regions you are mainly responsible for; maintain good connections with them by proactive and clear communicationThrough experience, independently assign priorities to reported issuesGain knowledge of the systems which the customers in your region use; do your part in documenting this knowledge and Customer Support procedures in our knowledge management platformManage and safeguard the confidentiality, performance, and availability of our business applications

Who You Are

You have strong customer service/support attitude, ideally experience in a similar Merchant and Technical Partners Support Agent roleYou have strong skills in MS Office (especially MS Excel/Outlook)You have basic IT knowledge beyond Office suits is an advantage, but a desire to continuously learn and apply new knowledge is a requirementExperience in the Card Payment industry will be a strong asset

What You Will Need To Bring To Planet

You are fluent in English and French, verbal and written (native level)Must be a good communicatorAbility to adapt to an ever-changing market place

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.
We would love to hear from you – Apply now

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Planet by 2x
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