Customer Support Technician - Night Shift

Customer Support Technician - Night Shift
Empresa:

Whisbi Technologies



Área:

Otros

Customer Support Technician - Night Shift

Detalles de la oferta

Description

This is the best opportunity for professionals who love working at night and resting at day. We offer the opportunity to talk to major Enterprises on the US West Coast, giving them High-Class support.
Whisbi is how the world's biggest companies are starting sales conversations with their customers.
Whisbi has been shortening sales cycles for large enterprises for ten years, by delivering conversational solutions that engage customers in the exact moment a sales decision occurs.
Whisbi's solutions blend voice, messaging and video communication, with AI and conversational expertise in specific industry verticals. What this means is that companies can quickly build sustainable sales flows around complex organizations and business rules.
Global enterprises such as AT&T, Vodafone, Toyota, Hyundai and Sky trust Whisbi to coordinate their assisted and unassisted sales. Whisbi is always the channel with the highest close rate.
About the role
As a Customer Support Technician at Whisbi, you will have the chance to support our Enterprise-level customers in any issues related to the use of our Software. You would support Enterprises based in the US West Coast and New Zealand via different channel, aiming at providing high level support and resolution.
About the team
TheSupport teamat Whisbi is part of theOperations Department(together with Implementation and Frontend teams). The team is made of talented, diverse, and experienced professionals that ensure a correct understanding and use of Whisbi's software from pre to post-sales phases. Indeed, the whole Operations team is the point of contact with both external and internal stakeholders.
What you'll be doing on the team
Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Collaborate with internal teams to solve our customers' issues within the best timings and aiming at offering the best solutions.
Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes.
Requirements

About you
A self-starter with an interest in the marketing or high-tech sector, a problem solver and strategic thinker with a customer-first mentality, and a consistent record in delivering extraordinary customer support. Your skills and accomplishments to date should include the following:
You have a nearly native level of English
If you also speak Spanish, that would be a big plus
You have proven experience in B2B customer support roles
You are tech-savy, with up-to-date technical knowledge (web-based)
You have a natural ability to solve problems, and it drives you to give the best customer experience
You have great listening skills, showing empathy with our customers and aiming at helping them in solving their issues
For the point mentioned above, you have excellent written and verbal communication skills
Last but not least, you are a great team player who likes collaborating and sharing. You like both teaching what you know and learning from your peers
Offer

About us
We can offer you a great culture and the following perks:
Giving support to the US West Coast, we need someone who is open to work at night (from 1 AM to 9 AM)
Competitive salary package
Career progression opportunities
Remote work options
Yoga classes fully offered by Whisbi
Free English & Spanish classes
Company events and amazing international team
Follow us on Instagram and see what we are up to or have a look at Glassdoor to see what it's like to work at Whisbi!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills

Customer Service Technical Support SaasInformation

CompanyWhisbi Technologies
Employment typeFull time


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