Job Level
:Associate
Description
Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture
Position Description
Morgan Stanley is looking for an IT Support Specialist in Madrid.
The successful candidate will be required to maintain stability of all technology services and availability of all technology. This includes the PC end user environment as well as infrastructure services through the relevant London silos. Operationally, the person will need to provide end user support, liaise with global Infrastructure teams, participate in local/global IT initiatives and support IT related admin tasks.
The role requires a candidate with a proactive, ambitious and client orientated personality who is fluent in English (speaking and writing). The candidate will work closely with the Madrid IT Service Team, escalation teams, regional infrastructure teams and vendors in their day to day operational role.
There will be the possibility that the candidate will be required to work after hours, on weekends and public holidays.
Primary ResponsibilitiesClient services and support
Setup and support of basic user desktop equipment including mobile devices
Incident and Problem management: owner of user issues including prompt, accurate ticket documentation
Develop and maintain relationships with the business units to understand key BU applications and requirements.
Infrastructure & TechnologyAssist global silo teams to maintain local infrastructure including checkouts after changes
Assist software deployment cycles (testing, communication, deployment)
Identify chronic issues and remediate / escalate accordingly
Improve efficiency in day to day IT operations
Communicate with vendors on outstanding issues and requirements
Support local IT initiatives/projects
Collaborate with global IT teams for knowledge and information sharing
Key accountabilitiesExecute supervision routines for internal and outsourced services and action subsequent tasks
Ensuring that Client requests are dealt with in a timely and professional fashion
Ensure that standards and procedures are followed
Ensure that recognized risks are flagged / key actions taken
Other Functions and ResponsibilitiesProcurement and administrative tasks around hardware orders and invoices
Create/maintain local IT knowledge documentation#LI-PW1
Qualifications
Skills
Advanced Microsoft platform skills
Advanced in Microsoft Office products
Advanced network skills
Understanding of mobile device setups
Familiarity with ITIL concepts (i.e. Incident Management & Problem Management)
Understanding of Agile principals
General
Fluency in English
Excellent problem solving and analytical skills
Personal
Excellent communication skills
Team player and a flexible and open-minded approach to work / outgoing and independent personality
Ability to work in a time-pressured environment
Ability to work independently
Flexibility in regards to working hours
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. Given the continued spread of COVID-19 (coronavirus), all interviews will be conducted by phone or virtual connection to protect our candidates and employees#LI-PW1
