English Helpdesk L1 With Spanish (M/F) - Barcelona

English Helpdesk L1 With Spanish (M/F) - Barcelona
Empresa:

Sellbytel Group Nuremberg



Área:

Otros

English Helpdesk L1 With Spanish (M/F) - Barcelona

Detalles de la oferta

Responsibilities
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by users
Walk the users through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in ticketing system
Follow-up and update customer status and information Pass on any feedback or suggestions by users to the appropriate internal team
Identify and suggest possible improvements on procedures
Writing, editing, and revising training manuals for new and updated software and hardware
We offer
Contract: 6 months + 6 months + indefinido
High possibilities to grow inside the company
International and dynamic environment in Barcelona
Employee discounts
Requirements
Experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered
High level of English and Spanish
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos


Conocimientos:

  • Basic

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