English Helpdesk L1 With Spanish (M/F) - Barcelona

English Helpdesk L1 With Spanish (M/F) - Barcelona
Empresa:

Sellbytel Group Nuremberg



Área:

Otros

English Helpdesk L1 With Spanish (M/F) - Barcelona

Detalles de la oferta

Responsibilities
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by users
Walk the users through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in ticketing system
Follow-up and update customer status and information Pass on any feedback or suggestions by users to the appropriate internal team
Identify and suggest possible improvements on procedures
Writing, editing, and revising training manuals for new and updated software and hardware
We offer
Contract: 6 months + 6 months + indefinido
High possibilities to grow inside the company
International and dynamic environment in Barcelona
Employee discounts
Requirements
Experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered
High level of English and Spanish
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos

Ofertas Relacionadas

Maquillador profesional

Tipo de trabajo: evento, 28 septiembre, 2019 es la fecha estimada del evento, Hora: 18:00, Tipo de evento: boda, Se maquillará a la novia (sesión de 1h 30min...


Madrid

Publicado hace 9 días

Cuidador de personas mayores

Fecha estimada de inicio del trabajo: 21 enero, 2019, Hora: 22:00, Cuidado de personas en el hogar, Disponibilidad para trabajar cada lunes: 10 horas, martes...


Pontevedra

Publicado hace 9 días

Masajista

Sesiones para un particular, El servicio se ofrecerá cada 4 semanas, Cada domingo, Hora: entre las 12:00 y 14:00, El servicio se ofrecerá a domicilio


Barcelona

Publicado hace 9 días

Animador infantil

Animación infantil de un cumpleaños, Fecha de la animación: 12 enero, 2019, Hora: 18:30, Disponibilidad de 2 horas para la animación infantil, Se esperan más de...


Huelva

Publicado hace 9 días