We are TravelPerk: a fast-growing, well-funded startup that has raised nearly $294m since our creation in early 2015. Backed by world-class investors from some of tech’s most disruptive companies, including Slack, Trello, Twitter, Farfetch, Deliveroo and Delivery Hero, our team is made up of A-players from across the travel industry.Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion—by simplifying the process for everyone involved.In spite of the ongoing global pandemic, we’re continuously growing and adapting to the situation. We’re turning lemons into lemonade—because we’re innovators. We’ve even developed TravelCare, our very own travel risk management tool, to ensure business travelers are safe and sound before, during, and after their trips. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!If you’re ready to take off with us, keep reading!We are looking for a Spanish-speaking Customer oriented and Result driven candidate to join our Enterprise Account Management Team.As an Enterprise Account Manager at TravelPerk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. In this role you will be responsible for a portfolio of top accounts. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard.What you will do: Own a portfolio of Tier 1 Customers and develop a high level of customer engagement with your contact and key decision makers within your accountsGain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of TravelPerkIdentify growth opportunities and develop your portfolio by adding new business opportunitiesLeverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholdersBe an expert on the portfolio of TravelPerk products in order to meet & exceed quarterly targets of Up / Cross-selling Develop strong relationships with your clients that will shape their business travel programmesIdentify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutionsAct as a key contact between the internal TravelPerk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.Effectively prioritize your time in order to maximize impact in key business areas What you need to have: Perfect written and spoken Spanish & EnglishExperience managing top tier accountsOutstanding presentation & communication skills and the ability to build deep relationshipsGreat prioritization and time management skills Result oriented mindset while keeping customer satisfaction as your top priorityGreat ability to analyze and translate data for your customers On top of that, you will only be the right candidate if you are: Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodologyHonest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gainsFocused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating aroundYou seek feedback early and often and are open to both give and take constructive and direct criticism What do we offer? Competitive compensation including equity in the company.24 vacation days per year in SpainFlexibility to work from home most of the timeHealth perks, including private health cover in Spain (private healthcare in the UK, statutory in Germany- add if applicable)"Flexible compensation plan" to help you diversify and increase the net salary Flexible Work Policy You will need to be based in or relocate to SpainYou can be based anywhere in the country you are employed from but we will require you to travel to the office hub in your country in either Barcelona, two times per week. In addition, every quarter you will be required to travel to an office hub location for up to 5 days to meet with your whole team and the rest of the company for an event. We have core working hours to help you stay balanced.Team members that want to go to the office more are welcome to! We can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply.TravelPerk is a global company with a diverse customer base—and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at TravelPerk regardless of how you look, where you’re from, or anything else that makes you, well, you. If you need any adjustments in the recruitment process to make you feel comfortable please let us know.
