We are a professional services and investment management firm specializing in real estate. We help
organizations around the world achieve their ambitions by owning, occupying and investing in real
estate.
If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have
a chance to innovate with the world's leading businesses, put that expertise into action on
landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting
professional connections through sharing different perspectives, and you'll be inspired by the
best. We're focused on opportunity and want to help you make the most of yours. Achieve your
ambitions - join us at JLL!
Role Summary
Working for one of our global clients and reporting to the regional Facilities Manager in
Barcelona, the Madrid site Facilities Coordinator will be responsible for providing an exceptional
service onsite and run all day-to-day front of house functions and facilities operations at the
client's office in Madrid. The successful candidate will get the opportunity to meet a variety of
people and gain experience in a professional environment, allowing them to develop their skills in
facilities management. This role requires a customer service oriented and hands-on attitude around
a fast-paced environment.
What this job involves:
Front of house
Provide professional reception services for the client, always in a courteous manner and
ensuring a high standard of customer support
Anticipate, welcome and announce visitor arrivals, and manage their access and signing in
Operate a switchboard and distribute calls throughout the office, taking messages if
necessary and e-mail relevant individuals without delay
Handle all incoming and outgoing post
Book taxis in line with the client's policy and procedures
Stakeholder Management
Provide superior customer service to meet onsite client/ stakeholder's expectations
Occasionally provide general support for events organized by the client in their facilities,
including room booking, meet & greet, guest registry, help receiving and arranging caterings,
arranging room setup and hiring tidy up after events where necessary
Having excellent attention to detail to go over and beyond delivering outstanding service
Manage new hires and leavers to ensure workstations and access cards are functioning and
clean on day one, cards returned and disabled after departure and keep occupancy records
up-to-date
Manage client requests via any tickets systems in place
Understand the applicable Service Level Agreements and help achieve the Key Performance
Indicators and scores favorably on the client satisfaction surveys
Procurement & Vendor Management
Assist with the management of all contractors on site to ensure they perform to the required
standards. This may include preventative and corrective maintenance, fire protection,
housekeeping, pest control, couriers, utilities, horticulture and other contractors
Place and manage orders: stationery, coffee, kitchen supplies and other
Ensure all supply orders are placed in a timely manner and comply with all sourcing
directives
Build relationships with vendors and contractors and ensure value and effective service
Health and Safety
Ensure all activities are carried out in accordance with Health & Safety policies
Keep occupancy records
Conduct regular walk-around inspections to ensure safety procedures are in place and working,
and raise the relevant request where necessary
Assist in carrying out safety procedures when needed
Manage daily health & safety issues - maintaining records of the fire and safety teams/fire
drills/safety equipment/training, emergency plan and signage
Site Operations
Always maintain premises in neat and good working condition
Manage local housekeeping contractors and make sure to keep kitchen, meeting rooms,
reception, storage spaces, and all office space in general areas neat and tidy
Keep track of planned preventative maintenance works and log and follow up on reactive works
accordingly
Support regional FM with fit out works and projects around the office
Provide specific assistance to the project management team as needed or requested and during
moves and refurbishments
Raise and help FM resolve problems associated with all building services including-
janitorial, food service, coffee services, parking, vending, security, meeting/ conference rooms,
furniture as well as interior and exterior furnishings, fixtures and equipment
Keep room set up standards
Seek ways to constantly improve operational standards and drive best value
Sound like you? To apply you need to be:
Have prior experience in reception, facilities, property management, hospitality or related
field
Excellent communication skills in English and Spanish languages
Ability to multitask working at a reception desk and always keep a polite and positive
attitude
Ability to work in a fast-paced office environment
Ability to accurately complete tasks assignments & responsibilities in timely manner
Flexibility to occasionally working out of business hours, if required
Possess a good level of IT literacy
Demonstrate a high level of proactiveness and initiative, ability to work independently
Strong self-organisation and time management skills
Self-motivated, confident & energetic
Flexible - able to adapt to rapidly changing situations
Comfortable working alone as well as part of a team
Knowledge of local occupational health and safety requirements, critical facilities and
vendor management for specialized services is an advantage
Basic technical knowledge on electrical and/or HVAC systems is an advantage
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk
and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career,
recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits
package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep
those ambitions in sights and imagine where JLL can take you...
Apply today!
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graduates, inclusive employers & anyone who believes in workplace equality.
