Are you interested in working for a world-renowned fashion brand Do you want to work in sunny Barcelona Our companyOur clients belong to the top 500 business companies in the sectors IT telecommunications e-commerce automotive and financial services We are a multicultural company collaborating with employees from over 100 different nationalities We offer a great work environment modern offices a dynamic and young approach with true career opportunities Our offices are located in the heart of Barcelona in the 22 district very close to the beach public transport the Glories shopping mall restaurants Your role - Take incoming customer calls (via telephone email voicemail chats or other automated alerts) and solve users demands - Take incoming calls from boutiques and shops via telephone and resolve demands - Log call details onto call management systems and provide response and resolution within SLA Maintain service and product knowledge and expertise associated with applications specific to individual customers - Escalate potential service issues initially with Mentor To follow all the processes and procedures of the project - Ensure contractual SLA is maintained - Provide cover for other Agents in their absence either within the same team or across teams - Liaise with Supervisors Mentors on specific projects where requested - To understand and comply with administrative duties including holiday sickness and overtime forms in a timely and accurate manner - To attend regular Team Meetings - To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance quality and customer satisfaction Hours and Benefits - 39 hours week Monday to Friday from 09 00 to 18 00- Salary for 39 hours 16 732 21 Euros gross year up to 1 500 Euros gross year- Ongoing training- Possibility to grow within the company Why apply - A large variety of discounts with our partners- Free weekly and after work activities- We promote intercompany mobility to work at any of our sites around the world We have more than 140 locations in over 35 countries- Real growth opportunities to progress- New and modern office in the center area- Receive a bonus starting from 300 euros for referring your friends Our expectations - Native level of French- Fluent English- Working knowledge of IT Platform equipment and applications Windows MS Office- Good disposition to work in a customer service environment- Customer care skills - ability to listen to and understand the customers needs- Ability to take ownership of and progress calls to resolution or to escalate call to resolution Personal abilities- Resistant to stress - Very good communication skills - Ability to work in a team - Logical approach to problem solving - Ability to work on own initiative - Ability to adapt to different situations and needs If you identify with this JOIN US Career opportunities If you are interested in growth our high performers can move to our social media team become a trainer mentor quality analyst or move into management The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age disability ethnic marital status gender nationality ideology politic race religion and sexual orientation
