German Customer Advisor - Cycling (M/F)

German Customer Advisor - Cycling (M/F)

Sellbytel Group Nuremberg



German Customer Advisor - Cycling (M/F)

Detalles de la oferta

Contact Management
Answering product questions and providing consumers with requested information
Assisting consumers throughout the ordering process, to file warranty claims, and with after sales services
Handling incoming consumer contacts (via telephone, e-mail, chat, or social media) by creating and logging tickets in our system
Following up with consumers about their open tickets by email or phone in a timely manner
Listening to consumers and collecting feedback about their experience with products or support
Updating tickets in accordance with proper logging procedures to ensure that the most-up-to date information is available to teammates
Ensure the correct representation of the client's corporate and brand images in all interactions
Knowledge Management
Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service
Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within SELLBYTEL guidelines
Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures
We offer
Full-time (39hrs/week) and Indefinte Contract
Internal Development Program
Relocation Package provided
Native German
Fluent English
Knowledge of Microsoft Office
Soft Skills
Active listening skills
Ability to work in a team environment and independently
Outgoing and open minded
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

Fuente: Neuvoo_Ppc


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