German Customer Representative - Fashion (Barcelona) (M/F) - Sellbytel Group Nuremberg

German Customer Representative - Fashion (Barcelona) (M/F) - Sellbytel Group Nuremberg
Empresa:

Sellbytel Group Nuremberg



Área:

Otros

German Customer Representative - Fashion (Barcelona) (M/F) - Sellbytel Group Nuremberg

Detalles de la oferta

Main tasks
Attend incoming calls, chats and reply emails from customers
Solve any kind of customer's doubt or complain regarding the project
Log call details onto call management systems and provide response and resolution within SLA
Maintain service and product knowledge and expertise associated with applications specific to individual customers
Escalate potential service issues initially with Mentor
To follow all the processes and procedures of the project
Provide cover for other Agents in their absence, either within the same team or across teams
Ensure contractual SLA is maintained
We offer
Part.time (35h/week) and Obra y Servicio contract
Schedule: Monday-Friday, from 08.00 to 15.00 OR Monday-Friday, from 15:00 to 22:00
Opportunity to join an international team
Requirements
German native speaker with fluent English or Spanish
Goal and customer service oriented
Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
Good disposition to work in a customer service environment
Personal abilities
Excellent writing and communication skills
Ability to work in a team
Ability to work on own initiative
Ability to adapt to different situations and needs
Problem solving and quality oriented
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos


Conocimientos:

  • Internet
  • Internet

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