German With English Technical Support Advisor (M/F) - Barcelona

German With English Technical Support Advisor (M/F) - Barcelona

Sellbytel Group Nuremberg



German With English Technical Support Advisor (M/F) - Barcelona

Detalles de la oferta


Support our software through email
Maintain client relationships through product support and troubleshooting
Respond to incoming email and from end users
Manage effectively all incoming incidents in a customer service
environment and through a ticketing tool
Gather information from customers and advise on policies
We offer

Full-time (39hrs/week) and Indefinido Contract
Rotating Shifts: Monday-Sunday from 9:00 to 18:00
Location: Barcelona Center
Fluent level of German with fluent English
Familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet) with all current Operating Systems
Proficient PC skills
Team player
Quick learner
Excellent communication skills (ability to communicate technical issues in non technical terms over email)
Keen sense of technical curiosity
Preferred Qualifications

Six months or more experience in front-line technical customer service role preferred
Associate's Degree preferred or equivalent job experience preferred
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race and sexual orientation

Fuente: Neuvoo_Ppc


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