Head Of Enterprise Application Support Services

Head Of Enterprise Application Support Services
Empresa:

Iwg



Área:

Otros

Head Of Enterprise Application Support Services

Detalles de la oferta

About IWG

IWG is the global operator of leading workspace providers. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.
Digitalization and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. They want choice.
Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, HQ and Signature. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organizations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility and market proximity.
Join us at .
Job Responsibilties

Ensureend-to-end supportof global applications (mainly Enterprise Applications domain).
Manage theGlobal Applications Supportpipeline, working alongside the Head of Enterprise Application Delivery.
Get involved in theRelease managementprocess to understand how support initiatives are prioritized within the Enterprise Application Delivery team and the Systems Owners.
LeadCritical Incident Managementactivities for all L3 Support requests.
Business facingactivities with key users and business process experts.
ImplementService Process and Level Improvement
Key Skills / Qualifications

Strong educational background, BSc (Business, Engineering, Computer Science or related) required, MSc or above.
Minimum 10 years IT Experience (Technical Leadership roles)
Demonstrable track record of improving results.
Has lead an enterprise application support service with responsibility for large scale organisations (5K+ user and e-commerce internet platforms).
Significant Inhouse team and outsourced partner management experience
Strong ITIL centric governance knowledge, process management and implementation experience
Hands on approach for Critical Incident Management.
Strong technical skills – ERP, Middleware and Integration Suite, Web Applications architecture and operation insight.
Pragmatic, common sense attitude and strong attention to detail required.
Has worked in a high-growth, fast-paced and environment and can deliver results to demanding time scales in an ambiguous environment.
Has worked in a driving continuous Service Improvement and transformations.
Hands-on, involved management approach with a relentless attention to detail while simultaneously capable of seeing the bigger picture.
Excellent English communication and executive level presentation skills
Ability to develop strong relationships with stakeholders - internally and externally
Organised and analytical thinker.
Motivated and ambitious.
Low ego, high on delivery. Must be prepared to ‘get hands dirty’ and be actively Involved / personally contribute.
IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.
Digitalisation and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. They want choice.
Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, Basepoint, Open Office and Signature. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility and market proximity.
We're reaching a tipping point. The workspace revolution is coming.
Join us at .
Are you ready to lead the workspace revolution?
Leading a revolution requires talent, energy, focus and commitment. We need colleagues with these attributes to help us help millions of others to work more productively in over 110 countries, 1,000 cities and towns, and 3,300 locations.
We're looking for entrepreneurial people who are full of fantastic ideas and the energy to turn them into reality. Show us you have the enthusiasm, ambition and ability to make business happen for our clients and we'll support you every step of the way as you build an exciting, fast-paced and challenging career.
Find out more at .


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