lastminute.com group is a publicly traded multinational Group, among the worldwide leaders in the online travel industry, and we operate a portfolio of well-known brands such as lastminute.com, Bravofly, Rumbo, Volagratis and Jetcost.
Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.
Rumbo (lasminute group) is looking for a Help Desk Support for its End User Services team based in Madrid.
Key Responsibilitieswill include:
PC & Laptop configuration
Administering Active Directory (AD) & GSuite for Business
Investigating & fault finding hardware and software issues
Liaising with 3rd party providers to support hardware issues
Support call center users with IP phone
Strong understanding of software development lifecycle and IT infrastructures
Previous experience of the 1st line support
Experience with PC's and Laptops hardware maintenance
Mac Support Experience
Mobile Support Experience
Previous experience supporting onsite and offsite users
Previous experience supporting Printers and other peripherals
Experience of using IT ticketing software
Intermediate level of English language
Proactive team player
Self-motivated, tenacious problem solver