Helpdesk Advisor With Spanish And English - Substitution (M/F)

Helpdesk Advisor With Spanish And English - Substitution (M/F)

Sellbytel Group Nuremberg



Helpdesk Advisor With Spanish And English - Substitution (M/F)

Detalles de la oferta

Main task is to solve day to day IT incidences, perform password resets and provide our customer's employees with technical solutions.
This is an opportunity to create and be part of an international team.

What is needed and offered:

Take incoming user requests from employees (via telephone, email, voicemail, chat)
Log call details onto case management systems and provide response and resolution within SLA to customer
Incident / Request Ownership
Solve technical requests/ incidents
Maintain knowledge and expertise associated with Blackberry-, Android-, iPhone and Windows Devices, MS Office, SAP, Print-Queue / Print Driver and many others
Follow progress / close service requests to a satisfactory conclusion on call management system
Proactively update customers with status and resolution progress
Monitor / progress all open queries in queue
Escalate potential service issues to correct responsible level
Ensure contractual SLA is maintained
Achieve an excellent customer satisfaction level
What we offer
Full time contract 39hrs/week
Schedule: Monday - Sunday from 14.00 to 23.00 (rotating weekends)
Attractive work environment
Opportunity to be a part of an international and multinational company
Real opportunity to grow within the company
Relocation help
Office location in the center of Barcelona
Fully paid training
High/native level of Spanish and English
Fluent in Portuguese desirable
Excellent customer care skills
Good IT knowledge
Microsoft Windows environment literate
1 year in a customer service environment, preferably technical support
Excellent customer care knowledge and awareness
Team player
Responsible and independent work habit
Flexibility with the rotating working hours
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

Fuente: Neuvoo_Ppc


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