ING wants to be an innovative bank, so we need people who are real innovators. Because within ING our people are the engine for ING´s growth and success.
The international project Model Bank is multi-cultural and cross-business, and is developing a borderless, scalable, retail platform uniting Spain, Italy, France, Czech Republic and Austria.
We offer the positionInfrastructure Leadwithin the Technology department for the Model Bank project in Madrid.
Model Bank in collaboration with the MB countries (Spain, Italy, France and Czech Republic) aims to deliver:
A retail harmonized digital platform (with 60% to 90% harmonisation), fully focused on supporting the MB countries in increasing customer interaction, improving customer satisfaction and increasing sales
A scalable platform which can be extended to on-board additional countries, products and services in future
An agile, central IT shared service center that can develop, maintain and run digital requirements going forward
A high level of standardization and centralization across systems, processes, data and way of working aligned with Enterprise Architecture, Global Process Management, Global Data Management and Bank Infra
The Infrastructure Lead is responsible for the design, implementation and operations of all infrastructure and workplace services within Model Bank.
The Infrastructure Lead manages the Model bank infrastructure teams consisting of a direct team of up to 15 people (onshore and offshore) and having accountability for managing the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products.
Day-by-day work consists of management of the teams responsible for Infra services for all Model bank teams consisting of:
IT Service Management
Workplace services operation
The Infrastructure Lead partners with the Model bank Head of Technology and the Delivery & Continious Delivery Lead to lead the technology infrastructure strategy and execution of this for Model Bank.
Important part of the role is the alignment with and stakeholder management of the ING Group infra service providers of which ING Model bank is consuming global IT services and the management of Modelbank end consumers within ING.
The Infrastructure Lead is also in charge of Infrastructure team development & recruitment of new members for the team.
Experience in managing infrastructure services across servers, storage, middleware
Experience in management of workplace services
Experience in planning and capacity management of infrastructure
Scope of responsibility 20 FTEs
Field and level of qualification
Bachelors or Masters university education level in IT or Business related studies
Fluency in English (spoken and written)
Strong organizational skills
Ability to add value on all layers: specially at technical layer, but always keep in mind the rest of the layers (human resource, management, ...)