Description: Our client is a leading multinational company specialized in the chemical and pharmaceutical sector. We are looking for an Order Management Associate who will be responsible to manage Order-to-Cash activities related to Order Management, Order Fulfilment, and Billing.The Order Management Associate will be responsible to perform a broad set of activities reaching from receipt of special and urgent customer orders through multiple sources points up to delivery, including timely and effective resolution of issues related to incomplete orders, delivery blocks, and billing-related activities.
These activities include handling of customer complaints and returns as well. Main tasks: Monitoring and evaluation of all order issues (both manual orders and electronically received),Receive and drive timely resolution or closure of special and urgent order-related customer queries, complaints and feedback,Perform validation and resolution of problems related to transportation, logistics systems, imports/exports, and customer issues or complaints,Ensure an appropriate order flow with the compliance to internal and client policies and procedures (including all return requests along with the approval of documentation).
Requirements: What we expect from candidates 1-2 years of experience in Customer Service or other related Order-to-Cash processes,Excellent communication and interpersonal skills,Experience with ERP systems,Fluent Italian and English (both written and spoken),Availability to start in May 2020 Offer: What we can offer Flexible working hours,Subsidized lunch,Special conditions with a private healthcare provider,Free beverages from vending machines in the office,Office Location: Sant Joan Despi, Barcelona