Japanese Technical Support 3D Printing (Night Shift) (M/F) - Barcelona

Japanese Technical Support 3D Printing (Night Shift) (M/F) - Barcelona
Empresa:

Sellbytel Group Nuremberg



Área:

Otros

Japanese Technical Support 3D Printing (Night Shift) (M/F) - Barcelona

Detalles de la oferta

Your primary roles are to
Provide expert support to remotely resolve hardware and/or software technical issues and application problems for our customers
Trigger an onsite interaction in case the issue cannot be fixed remotely. Right diagnosis and parts identification are key to ensure proper handover to the Field Services Engineer
Keep customers informed of the status of their case, elevating issues as needed within the Graphics Services and Support Organization and ensuring that Service Level Agreements are met
Document case history and interactions with customer in our Customer Relationship Mgmt. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting. (Issue, Customer Inputs, Data Gathered, Troubleshooting performed, Diagnostic, Parts Dispatched, Contacts / Follow ups with customer, etc.)
Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization
Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
Assist Field Service Engineers during onsite troubleshooting in case of need
Build a close professional relationship with the primary accounts assigned though specific customer needs understanding and installed base knowledge that generates mutual trust and enhances customer experience
Master on Technical knowledge on 3D printing products and technologies and transmit this knowledge to our customers and peers
We offer
Full-time, 39 hours/week, and long-term contract
Schedule: Monday to Friday, from 04 am to 01pm (Night shift)
Opportunity to grow in an international company
Skills Required
This position requires solid technical skills, in order to understand/troubleshoot complex printer & system issues, along with communication skills, needed to manage interactions with customers
Native Japanese
Fluent English
Education and Experience Required
Strong technical background with Bachelor's degree in Science/Engineering or equivalent
Experience in a customer facing role will be valued
Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows will be valued
Experience in Graphics Arts products and related technologies will be valued
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos

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