“Ocado Technology, powering the future of retail through sustained disruptive technology innovation...”Ocado Technology is putting the world’s retailers online using the cloud, robotics, AI, and IoT. We develop the innovative software and systems that power Ocado.com, the world’s largest online-only grocery retailer as well as the global ‘’. With everything from websites to fully autonomous warehouse that we design in-house, our employees need to be specialists in a wide range of technologies to help drive our business.We champion a value-led culture to get our teams working at their very best and to help create a collaborative working environment that our people love. of Trust, Autonomy, Craftsmanship, Collaboration and Learn Fast help drive our innovative culture. Job PurposeThe purpose of this job is to support Ocado Technology teams to mature in terms of incident prevention and reliability. We achieve this by creating tools, defining and advocating best practices, as well as providing support for our teams to grow in this area.At the time being, the main activities are:Support the OT teams in their SLO journey (consultancy, hands-on help, accompany on the journey, demos, presentation, training sessions, workshop, develop SRE community)Recommend, develop and support the right tools and frameworks to ease the use of SLO, including our internal solution SCARF, but not exclusively.Role & ResponsibilitiesKey Responsibilities:This role involves supporting all teams in OT to use and benefit from SLO practices, support our existing tools and being informed on the industry standards and evolutions.Leading & Influencing:Contribute towards technical decisions in your team.Help set standards and ways of working in your team.Support your team to deliver, contributing effectively to team continuous improvement.Responsible for your personal delivery towards team goals, managing and prioritising your workload effectively.Actively demonstrate the Ocado Technology Principles in the way you work. Design for FutureActively relates with other observability best practices and tools.Contribute to technical discovery, sharing constructive ideas and critique.Participate in design activities and capture learning effectively.Design solutions with the Ocado Tech engineering principles in mind. Deliver for TodayAssess the SLO maturity of teams already using SLO andHelp the teams in improving their SLO practices, with objectives and hand-in-hand collaborationDeliver business value that addresses today’s requirements, contributing to solving the related technical problems.Participate in the full product delivery lifecycle.Collaborate with, and review the work of others within your team.Identify and seek to reduce waste in our ways of working. Extract, gather and present data on the operation of your Product. Use this data to support future design and delivery.Execute with QualityCreate and maintain documentation, trainings, presentation about SLOFamiliarise yourself with the team’s domain and ways of working to adhere to and improve your team’s quality standards.Research and recommend industry practices that could benefit your team’s delivery.Implement and conduct testing in line with team standards.Find and fix security vulnerabilities where appropriate.Use and enhance diagnostics for your Product, in order to resolve faults.SupportDeliver solutions to ongoing support queries, mostly on our own internal tool (TypeScript, AWS Lambda)Provide 1st and 2nd line product support.Participate in out of hours support rota where agreed.You may be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job. Knowledge, Skills and ExperienceEssentialUnderstanding the core concepts of Reliability Engineering (e.g. SLO, SLI, error budget, etc.)Familiarity with observability and monitoringComputer Science (or related subject) engineering degreeGood spoken and written EnglishOOP and software design skillsExperience in JavaPassionate about developing high-quality enterprise softwareHappy to take an active role in supporting the business needsPassion and understanding of TDD and Clean CodeExperience working in a continuous delivery environmentDesirableAdvocacy & Evangelism experience Node.js / TypeScript / JS / ServerlessKnowledge of AWS/Cloud environmentsKnowledge of containerisation technologies (Docker, Kubernetes, …) What we can offer youA relaxed, international, talented, creative and friendly environment, where we will provide you with the best tools to develop amazing stuff. We invest in our employees, ensuring we provide them with the best in-house and external training programs available. We also really encourage people to attend conferences and be involved in the local developer community.Flexible working hours with short FridaysReduced hours in AugustPrivate Health InsuranceLife InsuranceTicket RestaurantTicket TransportTicket KindergartenFlexible WFH policyShare-saving scheme Gym membership discounts Fresh fruit, snacks, tea and coffeeMonthly social eventsSafari Books - O’Reilly accountTable football, board games and Nintendo SwitchTech Talks and internal trainingsDeveloper exchange programmes between centresEnglish, Spanish and Catalan language coursesWe are growing rapidly, making it a very exciting time to join, as we are currently at a brand new office in the 22@ district - the thrilling tech area of Barcelona. Anything else?There’s a lot going on at Ocado Technology! Click to find out more about and our .Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.
