Job Opportunities For French Speakers Barcelona

Job Opportunities For French Speakers Barcelona
Empresa:

Teleperformance


Job Opportunities For French Speakers Barcelona

Detalles de la oferta

Teleperformance is worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 3000. people working in over 265 dialects and languages, across 400 contact centers in 80 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment. We are looking for highly-skilled professionals interested in developing their skills in one of the following roles available: Sales Role Responsibilities - Serve as a trusted consultant with customers to get the most out of a wide range of domain registrar and web hosting products on the use of a delicate range of products and services. - Reach assigned sales target. - Consistently deliver against assigned sales quota, while prioritizing and delivering outstanding customer experience. - Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features. - Master knowledge on one or several core products. - Coach colleagues on areas of expertise and take escalation call from those subjects. Customer Service Role Responsibilities - Help the customer to understand and identify technical issues - Review the information collected during the call to improved the service - Guide the client remotely to solve technical problems following the stipulated procedures (incoming and outgoing calls). - Engage the customer and offer new products - 1-2 years of customer care or sales experience (depending on the role) with a proven record of achieving goals in a structured environment. - Native level of French - Advanced level of English - Target and Sales-Oriented, used to KPI'S - Verbal skills Articulate, clear and friendly tone in a neutral accent without dead air - Comprehension Ability to clearly understand and respond appropriately to the problem statements - Ability to maintain and manage active engagement during communications - Capable of managing communication flow and direction - Knowledge on internet connectivity and troubleshooting - Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome) - Excellent research skills with proficiency in the usage of search function - Adaptability to change in schedule and skill set as prescribed by Service Delivery - Team player that is willing to make adaptations for the benefit of customers and the program's engagement activities - Goal orientated with a focus on learning and continuous improvement - Fluent in discovering customer pain points and needs - Capable of effectively handling customer objections and driving value add in solutions offered - Capable of effectively utilizing product benefits to drive customer desire to buy - Effective time management and strong focus on schedule adherence and/or attendance --To be able to consider your application, the candidates must be living in Barcelona area - Competitive Salary - 3 weeks of initial training. - A permanent presence of coaching figures & leaders who will facilitate your personal and professional development - Bi-weekly, monthly or quarterly contests - Employment with the world's largest CX services - Excellent & Modern work environment, social arrangements and personal development - Monthly salary with performance-based bonus - Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team - Full time position, 39h per week - Long Term Contract - Access to Teleperformance worldwide development programs

Requisitos


Conocimientos:

  • Internet
  • Access
  • Internet

L1 support, sta. cruz de tenerife

L1 support en Sta. Cruz de Tenerife Responsibilities . ? Interact with customers via telephone, e-mail and the web, providing technical support and problems...


Desde Cas Training - Santa Cruz de Tenerife

Publicado hace un mes

Técnico sistemas n2 office365/exchange, madrid

Técnico Sistemas N2 Office365/Exchange en Madrid Grupo PSS es un equipo profesional de más de 600 personas, aportando nuestro talento en proyectos del sector...


Desde Pss Tecnologías De La Información - Madrid

Publicado hace un mes

Analista programador webmethods, madrid

Analista Programador Webmethods en Madrid Tienes experiencia como Analista Programador Webmethods y quieres afrontar nuevos retos? Inscríbete y valora las...


Desde Keapps - Madrid

Publicado hace un mes

Técnico soporte windows y sccm, madrid

Técnico Soporte Windows y SCCM en Madrid Grupo PSS es un equipo profesional de más de 600 personas, aportando nuestro talento en proyectos del sector Banca y...


Desde Pss Tecnologías De La Información - Madrid

Publicado hace un mes