Junior Helpdesk / Support Desk Specialist

Junior Helpdesk / Support Desk Specialist




Junior Helpdesk / Support Desk Specialist

Detalles de la oferta

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.
Junior HelpDesk / Support Desk Specialist – Barcelona
We are currently seeking an energetic individual to work full-time in our Barcelona office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 3 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities include:
• Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
• Adhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
Required Skills:
• Excellent written and verbal English communication skills
• Strong interpersonal skills and ability to interact favourably with a wide variety of people
• Highly self-motivated and with reasoning skills
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7, Windows 10)
• Knowledge of Mac OS X is desirable
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of Antivirus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to articulate and maintain attention to technical details
• Ability to open a computer and replace defective components
• Desire to learn new skills
• Ability to follow through and document issues as well as resolutions
• Be able to work in a team-oriented, collaborative environment
Join our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine. Apply Now!

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