Junior Service Desk Analyst en Málaga
This is a permanent full-time position in Spain reporting to the Service Desk Team Leader inside local IT department, in close collaboration with Group IT in Oslo.
A service desk analyst is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.
Service desk analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the IT services they need for work.
Key responsibilities include:
Provide telephone-, email- and remote support and troubleshoo