(Lci935) | Customer Care - Brands

En InPost somos la mayor red de envío a no domicilio de Europa. Contamos con casi 60.000 Punto Pack y Lockers en 9 países y damos servicio a más de 100.000 e-comerciantes y clientes privados.Nuestra misión?Ofrecer a nuestros clientes una experiencia sostenible, cómoda y útil.Everything you are looking for and moreManage the assigned customer portfolio. Direct customer service (calls, answering e-mails, requests for information in the system), proactive monitoring of shipments, incident management, reporting quality indicators and ensuring good customer service.What responsibilities and objectives will you have?- Proactive follow-up of the shipments of your customer portfolio.- Incident management- Link with other departments to claim and resolve incidents.- Direct contact with customers, answering queries and requests.- Monitor quality of service through indicators, evaluate and comment on weekly and monthly results.- Establish action plans to achieve quality objectives.- Ensure proper application of procedures.Well, what will the requirements be?- At least 3 years of experience in a similar position- Fluent in English- Proactivity- Conflict management- Customer focused- Communication skills- Team player- Ability to prioritise- Organisation- Resolute person- Rigour, dynamism, and autonomy- Experience in customer service- Knowledge of ExcelWhat do we offer?Excellent working enviromentProfessional growth within the companyFlexible working hoursOnline platform for lifelong learningCompetitive salaryFlexible remuneration services can be contractedInclusive CultureInPost has an Equal Opportunities Plan that promotes equality at all levels.We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.Hace 19 horasEscribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por:(lci935) | customer care - brandsEscribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por:(lci935) | customer care - brands#J-18808-Ljbffr