Operations Director Customer Experience

Operations Director Customer Experience

Michael Page



Operations Director Customer Experience

Detalles de la oferta

Drive performance of Customer Care teams Support process, organisation, tools & reporting improvements and standardisation with local internal and external stakeholdersEnsure standardisation across all countries managedCoordinate and prioritise activities among countriesMeet local business unit requirements within standard Customer Care service portfolioManage and lead the local Customer Care organisation with regard to capacity and skill building, as well as developments of talents.Maintain contact and relationship with stakeholders

Minimum of 10+ year's work experience in a managerial rolePeople and Leadership management skills and ability to create a winning teamResult orientedAbility to influence key stakeholders or/and decision makersExcellent communication and interpersonal skillsPossess excellent written & oral communication skillsStrong organisation and time management skillsMinimum of Bachelor Education - preference of MasterIn-depth business knowledge is a must
English spoken and written is a must
Analytic problem solving and decision making experience
Project management experience
Knowledge of processes, organisation, tools & quality and ethical standards

Outsourcing customer experience management company

Excellent opportunity to join a worldwide leader

Fuente: Bebee


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