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GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
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Role Summary:
The OTR Order Management Specialist ensures Order entry Quality and Integrity.
Essential Responsibilities:
Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met
Establish and maintain communication with the appropriate individuals throughout the process (OTR Mgr, Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance, 6 Sigma...)
Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers
Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization
Ensure orders validation, compliance and approvals before Order Entry
Confirms customer requested date and Plan. The Backlog management
Own and update timely key dates using local operating mechanisms and reports
Reviews Weekly Business Sales
Set up contract review with Finance/OTR Regional Manager
Daily follow up of customer credit documentation and inventory
Give shipping and billing instructions in accordance with contracts terms and conditions
Follow shipment, installation, application via reports
Follow up on collections issues due to OTR
Provide root cause on defect analysis
Monitor and coordinate daily logistics traffic from warehouses
Qualifications/Requirements:
Business/Logistic degree or equivalent knowledge or experience
Some experience in project management or order management
Fluent English
Customer Satisfaction Oriented
Team player
Lead
Committed to deliver
Ability to use Systems and work in a matrix environment
Good Understanding of the OTR process
Proficient at understanding how the Order Entry and approval processes work through Cobra and the PjM Tool
Ability to keep contract moving forward
Good Product knowledge
Excellent Verbal and written communication
ISO knowledge
EU Work Permit
If contracted in Spain:
Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement.
Desired Characteristics:
Project Management
Transportation & Customs
eOM, Oracle, Siebel, Active backlog tool
Locations:Spain; Madrid
Fuente: Neuvoo_Ppc
Área:
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