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Role Summary:
The OTR Order Management Specialist ensures Order entry Quality and Integrity.
Essential Responsibilities:

Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met

Establish and maintain communication with the appropriate individuals throughout the process (OTR Mgr, Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance, 6 Sigma...)

Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers

Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization

Ensure orders validation, compliance and approvals before Order Entry

Confirms customer requested date and Plan. The Backlog management

Own and update timely key dates using local operating mechanisms and reports

Reviews Weekly Business Sales

Set up contract review with Finance/OTR Regional Manager

Daily follow up of customer credit documentation and inventory

Give shipping and billing instructions in accordance with contracts terms and conditions

Follow shipment, installation, application via reports

Follow up on collections issues due to OTR

Provide root cause on defect analysis

Monitor and coordinate daily logistics traffic from warehouses
Qualifications/Requirements:

Business/Logistic degree or equivalent knowledge or experience

Some experience in project management or order management

Fluent English

Customer Satisfaction Oriented

Team player

Lead

Committed to deliver

Ability to use Systems and work in a matrix environment

Good Understanding of the OTR process

Proficient at understanding how the Order Entry and approval processes work through Cobra and the PjM Tool

Ability to keep contract moving forward

Good Product knowledge

Excellent Verbal and written communication

ISO knowledge

EU Work Permit
If contracted in Spain:

Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement.

Desired Characteristics:

Project Management

Transportation & Customs

eOM, Oracle, Siebel, Active backlog tool

Locations:Spain; Madrid