Partner Manager, Payments Business Operations | [Nx-099]

Detalles de la oferta

Proven relevant work experience:

Fluent language skills - English, Italian, and Spanish
Strong analytical skills with excellent problem-solving abilities
Experience driving medium to large-sized projects
Experience managing external relationships
Strong written and verbal communication skills
Bachelor's Degree or equivalent


Job Summary
Do you feel passionate about customer experience?
Can you help facilitate external relationships and have experience in contributing to key initiatives?
Are you able to help others when faced with competing priorities and ambiguity?
Are you looking for a diverse and inclusive environment?
The Payments team owns and maintains the software which processes 20+ payment methods worldwide, including co-branded credit cards, private label cards, shop with points program, foreign exchange program, etc.
The Business Operations Partner Manager is responsible for helping drive operational excellence within payments.
This role will support external payment partners to push excellence and a world-class customer experience for mutual customers globally.
This role will also partner with internal customers to identify points of friction, build a business case, propose requirements, and advocate for customer experience improvement projects.
This role is required to serve as a hands-on analyst, resolving escalations, gathering data, and supporting projects.
Key Job Responsibilities

Facilitating relationships with third-party partners and internal customers
Recommending, grounding (with data and financial justification), and contributing to drive projects to improve customer pain points within the larger Payments organization and with businesses/services across Amazon
Identifying operational gaps in new offerings and proposing operational requirements for new projects
Resolving customer-impacting issues with technology teams
Interfacing with business and technical customers, gathering requirements, and producing data-driven analysis; partnering with internal teams to support new payment products or functionality post-launch
Developing metrics for assessing performance and trends
Conducting dive deeps in all areas of your product responsibilities such as credit cards
Demonstrating significant annual efficiency improvements
Experience in fraud or payment management for credit cards or consumer lending is a plus
Basic to intermediate SQL skill is a plus
Additional EU language is a plus

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Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

Requisitos

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