Portuguese Helpdesk Advisor With English (M/F)

Portuguese Helpdesk Advisor With English (M/F)

Sellbytel Group Nuremberg



Portuguese Helpdesk Advisor With English (M/F)

Detalles de la oferta

Take incoming user requests from employees (via telephone, email, voicemail, chat)
Log call details onto case management systems and provide response and resolution within SLA to customer
Incident / Request Ownership
Solve technical requests/ incidents
Follow progress / close service requests to a satisfactory conclusion on call management system
Proactively update customers with status and resolution progress
Monitor / progress all open queries in queue
Escalate potential service issues to correct responsible level
Ensure contractual SLA is maintained
Achieve an excellent customer satisfaction level
What we offer
Full time and Obra y Servicio contract 39hrs/week
Schedule: Monday - Sunday (rotating weekends) from 14.00 to 23.00
Attractive work environment
Opportunity to be a part of an international and multinational company
Real opportunity to grow within the company
Relocation help
Office location in the center of Barcelona
Fully paid training
High/native level of Portuguese with English
Excellent customer care skills
Good IT knowledge
Microsoft Windows environment literate
1 year in a customer service environment, preferably technical support
Excellent customer care knowledge and awareness
Team player
Responsible and independent work habit
Flexibility with the rotating working hours
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

Fuente: Neuvoo_Ppc


  • Otros / Otros


Ofertas Relacionadas

Maquillador profesional

Tipo de trabajo: evento, 28 septiembre, 2019 es la fecha estimada del evento, Hora: 18:00, Tipo de evento: boda, Se maquillará a la novia (sesión de 1h 30min...


Publicado hace 14 días

Cuidador de personas mayores

Fecha estimada de inicio del trabajo: 21 enero, 2019, Hora: 22:00, Cuidado de personas en el hogar, Disponibilidad para trabajar cada lunes: 10 horas, martes...


Publicado hace 14 días


Sesiones para un particular, El servicio se ofrecerá cada 4 semanas, Cada domingo, Hora: entre las 12:00 y 14:00, El servicio se ofrecerá a domicilio


Publicado hace 14 días

Animador infantil

Animación infantil de un cumpleaños, Fecha de la animación: 12 enero, 2019, Hora: 18:30, Disponibilidad de 2 horas para la animación infantil, Se esperan más de...


Publicado hace 14 días