Premium Support Specialist, Maya

Premium Support Specialist, Maya




Premium Support Specialist, Maya

Detalles de la oferta

Premium Support Specialist, Maya 19WD35777 Spain-Catalonia Premium Support Specialist, Maya
Location: Barcelona- Spain
Job ID: 19WD35777

“Team” @ Autodesk
Global Product Support (GPS) is a dynamic team of product, industry, and workflow experts responsible for delivering our Enterprise Priority Support services to our most strategic customers. We provide technical guidance, analytics, thought leadership, and hands-on, root-cause problem resolution to help and inspire our enterprise customers to maximize the business value and adoption of their technology investments. GPS is part of our Customer Success organization and our 2000+ person Worldwide Field Operations division.

Position Overview
Enterprise Priority Support is responsible for resolving Enterprise-level customer issues through an empathetic approach. You will provide strategic technical advisory services and support to maximize our customers' investment in Autodesk solutions. We are looking for a professional with Media & Entertainment experience, supporting a broad range of technologies in large-scale enterprise environments. We are seeking a highly motivated individual who can build relationships at technical level to support strategic accounts’ successful adoption of Autodesk solutions.


- Respond to support requests for our Enterprise customers
- Prioritize critical technical issues and monitoring of service level compliance
- Perform root cause analysis to mitigate reoccurrence
- Trend analysis of customer issues; maintain support insights for account team
- Advance customer issues to senior staff as required
- Research, verify and document product defects
- Actively handle personal backlog of support requests
- Document support interactions in a company-wide case management system

Minimum Qualifications

- Bachelor's degree or equivalent experience in Industrial Design or Computer Science
- Advanced knowledge of Media & Entertainment industry needs, pipelines and workflows
- 2+ years of experience in related field
- Expert knowledge of Autodesk Maya and 3ds Max
- Strong communicator and able to build relationship at all levels, taking initiative
- Demonstrated ability to build and maintain strong relationships with enterprise customers
- Demonstrated motivation to learn new skills and technologies
- Strong troubleshooting and analytical skills
- Must be flexible, decisive, self-motivated and proactive
- Comfortable with ambiguity and working through change while driving results
- Excellent Team player, enjoying supporting and interacting with other members of a global, shared responsibility team

Preferred Qualifications

- Additional knowledge of Autodesk Motion Builder, Autodesk Stingray, Shotgun and Arnold
- Knowledge of Unreal Engine and Unity
- Shell scripting or programming skills
- Additional language skills will be considered an asset

Top 5 Signs That You’re a Strong Candidate:

- Courage: The passionate self-belief and trust necessary to be bold and brave in one’s actions to enable controlled risk taking which allows positions to be challenged, thereby delivering strong results
- Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes
- Accountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome
- Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes
- Solving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption

About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

Customer & Product Support
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

To all recruitment agencies: Autodesk does not accept unsolicited headhunter and agency resumes. Autodesk will not pay fees to any third-party agency or company that does not have a signed agreement with Autodesk, Inc.

Fuente: Bebee2



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