Regional Process Owner
GroupM is the leading global media investment management operation serving as the parent company to WPP media agencies including Mindshare, MediaCom and Wavemaker, each global operations in their own right with leading market positions. GroupM’s primary purpose is to maximize performance of WPP’s media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM’s focus is to deliver unrivalled marketplace advantage to its clients, stakeholders and people. Discover more about GroupM at www.groupm.com.
About the team and/or client
A regional centre of excellence is being established to build and maintain best practices in media operations and to support the markets in delivering transformation consistently across business and technology.
The centre of excellence will be made up of programme management, change management, process ownership, business analysis and solution ownership.
The roles are spread across the region and markets forming a programme that works as one team to meet common objectives.
Reports into Regional Steering Board
Responsible for the design and governance of end to end media processes.
Engage key business stakeholders to drive sponsorship of common processes.
Define business performance targets and KPIs.
Actively pursue qualitative and quantitative improvements to business process operations.
Define operational reporting requirements and data design.
Define regional process policies/procedures/controls and support markets in local deployment.
Establish framework to govern processes design across run and change initiatives.
Drive continuous improvement and optimisation of business processes.
Maintain process alignment with the APAC region and the EMEA markets.
Drive process standardisation in the markets and support localisations when required.
Facilitate the delivery of target operating models and the set up of in-market process teams and shared services.
Lead process education initiatives.
Provide subject matter expertise for functional leads in market.
Provide direction to business analysts.
Establish a process expert network across EMEA and drive collaboration and best practice sharing.
Extensive experience in Media Operations.
Extensive knowledge of end to end media processes with a specialism in biddable media, non-biddable media or commercial/finance.
Demonstrable experience in process design for a multi-national business.
Extensive experience in transformative change programs with a good understanding of the role that process design plays in technology and operational change.
Performance orientated with experience in process optimisation and measurement.
Accomplished presenter and facilitator of process workshops.
Strong stakeholder management skills with the ability to deal with different nationalities, cultural backgrounds and conventions in EMEA.
Excellent interpersonal and communication skills.
Sufficient seniority, credibility and gravitas to influence c level stakeholders
Certification in Lean Six Sigma is preferred.
Customer and quality orientated.
Able to work independently and under pressure.
Fluent in English.