.About TravelPerk TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.About TravelPerk TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone. Job Description The Vendor Management Office team is looking for aFrench speaking Quality Assurance Specialistwho will be responsible for ensuring the quality of customer interactions across our global network of outsourced hubs. If you're detail-oriented and passionate about maintaining excellence in service quality, we want you to join our team! In this role, you will collaborate with cross-functional teams to evaluate and improve vendor performance and training initiatives, enhancing the quality of outsourced customer care interactions across various locations. Key Responsibilities Monitor and analyze Quality Assurance performance, identify trends, conduct evaluations, and collaborate with outsourced teams and training to improve quality. Deliver Quality trainingfor outsourced Quality Assurance Specialists and Team Leaders and other key vendor staff to align them with internal quality assurance protocols. Organizecalibration sessions, ensure alignment with quality standards, and track scoring consistency across teams to identify improvement areas. Analyze data from different sourcesto identify gaps and improvement opportunities in outsourced vendor hubs. Ensure Monthly Evaluation Completion for Hubs:Oversee completion rates, follow up on audits, and provide updates to Hub Managers to meet the monthly evaluation target. Anticipate, identify, and resolve quality issues related to compliance with internal Quality Assurance processes across different vendors. Represent QA in weekly business reviews, communicate key outcomes, and engage with stakeholders for feedback and insights. Cross-functional collaboration:Facilitate discussions with stakeholders on audit findings, share insights for decision-making, and address any related issues for continuous improvement. Analyze quality monitoring data to identify trends, patterns, and areas for improvement, providing recommendations for process enhancements or additional training. Serve as a subject matter expertin quality assurance for outsourced vendor operations, offering guidance to internal leadership on vendor performance. Build and customize quality assurance scorecards, reports, and dashboards to track vendor performance metrics. Stay up to date with industry trends, and best practices to continuously improve the outsourced QA process