Real Time Analyst

Real Time Analyst
Empresa:

Atos


Lugar:

Madrid


Área:

Otros

Real Time Analyst

Detalles de la oferta

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of ? 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Workplace: Residency in Canary Island, better if Tenerife

Role Description:

We are looking for a dedicated, pro-active and experienced Real Time Analyst to join our diverse team in Tenerife. In this role, we offer you the chance to represent the company's and clients' interests and seek the best solution in order to agree projects' objectives.
Responsibilities:Maintain an awareness of the call center activities, processes, and procedures as well as call center best practices.
Participate in creating / identifying test scenarios, developing scripts, executing tests, documenting results and measuring impact of enhancements.
Monitor contact volumes and moves agents into and out of queues in a timely manner to coordinate and distribute volume based on staff availability and skill level.
Review and verifies intra-day performance and schedule adherence reports as appropriate and projects adjustments for unanticipated volume shifts, staffing adherence, etc.
Produce and send, end of day reports to operations and account.
Analyzes data to identify trends and/or patterns.
Make recommendations regarding opportunities for improvement where appropriate.
WFM Schedule adherence statistics

For this position we need:Proficiency in English. Knowledge in other languages will be considered as an advantage.
At least one year of proven experience in Service Desk roles in Atos or in a similar position outside of Atos.
Broad technical knowledge of Microsoft application and CRM tools .
Broad Service Desk experience in Siemens account will be considered a plus .
Excellent communication and interpersonal skills.
Energetically coach and mentor the workforce.
Proficient in Microsoft Office Products.
Be proactive with the ability to coordinate, plan, meet deadlines, be detail orientated, prioritize and manage changing priorities.
Availability to work on 24x7 shifts.

Benefits:

Competitive remuneration package:
Extensive training programs;
Flexible working schedule;
Long term career opportunities and professional growth in a global company

Here you will be working on various projects with skillful co-workers to share experience with and you will enrich your knowledge base! As an employer we give equal opportunities and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you recognize the opportunity to grow your professional career in a multinational company like ours - apply today only with a CV in English! All applications will be treated in strict confidentiality and only short-listed candidates will be contacted.
Data Privacy DisclaimerPlease read these terms and conditions carefully before creating your applicant profile:
In compliance with the current legislation on data protection, we inform you that the personal data contained in your profile (My Profile/My Professional Profile) and curriculum vitae (CV) that you have provided, as well as those data that could be generated as a consequence of your participation in any recruitment process, will be processed in automated and non-automated support by Atos, its subsidiaries and affiliates (hereinafter Atos) as well as external processors (third parties). With the aim of managing the database of candidates of Atos and your participation in the recruitment processes.
Your data will be processed in order to manage our recruitment process and offer you more visibility and accessibility to opportunities which math with your profile. You are free to limit access to your candidate profile to recruiters involved in the staffing for a specific vacancy, in the country of application or to open it up to the Atos recruitment organization globally ensuring full benefit from the internal mobility scope. Be aware that this imply a transfer of your profile data to other Atos entities which are also located out of the European Union.
You declare that the personal information is accurate, truthful and updated regularly. The protection of the Data is assured by Information Security and Data Protection internal group policies. You may exercise your rights of access, rectification, cancellation or opposition by contacting the Group Data Protection Office at **********, enclosing a copy of your ID or passport.
Disability certification is very valuable and a plus.


Fuente: Neuvoo3_Ppc


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