Social network you want to login/join with:Regional Operations Support Manager Cargo - E-Commerce, MadridClient: SwissportLocation: Madrid, SpainJob Category: OtherEU work permit required: YesJob Reference: 379546156009311436832460Job Views: 7Posted: 23.01.2025Expiry Date: 09.03.2025Job Description:Regional Operations Support Manager Cargo - E-CommerceReporting to: CEMEA Head Ops support CargoAbout Swissport: We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service.You, as our Regional Operations Support Manager Cargo-E Commerce Focused:Job Summary: Manage, monitor and support all aspects of the day-to-day activities of the Ops Support group, implementation of all corporate SPI standards, providing stations guidance while making recommendations to Head Ops support on all operational aspects (Budgeting/Actuals, Resource Planning, Ops Processes & Tools, Performance management, Quality, Training & Safety).Job Responsibilities:Act as Operations support on the ground as required to support daily E-Commerce operations in any assigned country in the region.Act as operational liaison between all entities engaged in E-Commerce handling within Swissport's CEMEAI Region.Ensure SPI Integrated Ops Management System is known & applied and all relevant employees have access to it.Support the yearly Ops Budgeting process, challenge stations and make recommendations for efficiency gains.Support the monthly Ops Reporting & Forecasting process, ensuring accurate station reporting into DCM and challenge the results.Support "Resource planning & rostering"; helping to propose more efficient engagement standards.Ensure implementation & compliance by all stations to Swissport standard operating procedures (SOPs).Implement all tools related to Cargo operations at Swissport's disposal.Support high-quality performance management based on SMM.Support stations to implement KPI Culture, focusing on Cargo iQ at the various stations.Measure and manage quality based on customer SLAs and SPI standards.Actively align with country HQ departments for efficiency and cost management.Develop and maintain strong relations with customers and airport authorities.Lead, evaluate and develop a team within operations support.Encourage early reporting of occurrences.Act as a role model by demonstrating safe working behaviour.Support Commercial activities with customers and partners.Support new station startups.Qualifications and Competencies:Bachelor's degree or equivalent.Minimum 7 years' experience in Operations and 5 years in a leadership position.Excellent English communication skills.Mandarin / Cantonese language skills are a strong plus.Very strong familiarity with E-Commerce logistics environment.Strong leadership skills and a proven track record of managing and motivating teams.Ability to build good relationships and influence change.Solid problem solving, issue resolution and decision-making skills.Proven ability to communicate with all levels in a multicultural environment.Strong understanding of internal customer and external market dynamics.Excellent ability to work well under pressure.Knowledge of Ground Service equipment and the airport environment.Excellent knowledge of IT tools.Willing to travel and spend some weeks/months in another location in the region, if required.Please note: If you are NOT a passport holder of the country for the vacancy you might need a work permit.
Bank or payment details should not be provided when applying for a job.
All applications should be made via the 'Apply now' button.
#J-18808-Ljbffr
Built at: 2025-02-16T22:33:50.739Z