Job Description - Renewals Customer Success Specialist Nordics (20WD37379)Job Description Renewals Customer Success Specialist Nordics 20WD37379 Europe, Middle East and Africa-Spain-Catalonia-Barcelona Renewals Customer Success Specialist NordicsLocation: Barcelona- Spain Job ID: 20WD37379Position OverviewReporting to a Customer Success Specialist Manager, the Customer Success Specialist is a strategic post-sales role to driving on-boarding, adoption and retention of our most at-risk accounts by providing guidance and resources directly to customers in a select sales market and territory.Be the primary driver for customer retention by engaging Autodesk’s high-risk subscription customers to drive usage and adoption of our solutions in the onboard, adopt and renew spaceResponsible to drive and close renewals within an assigned territory, industry or marketManage several hundred customers throughout the year through provide cadence tools and experience in prioritization of effort vs impactInfluence a customer’s decision to adopt and expand their usage of the Autodesk portfolio they have already purchasedAccurately assess a customer’s level of risk for retention and renewal using various digital assessment tools and reportsUse tele sales and customer engagement techniques for interacting with customers to uncover and validate their level of riskMake recommendations to help at-risk customers promote overall customer satisfaction, product adoption, retention, and renewalsPartner with Sales (Sales teams, Partner Ecosystem, Technical Support, Client Services, Etc.) on account and territory planning as appropriate to promote a positive customer experienceEngage with partners during the adoption and renewal cycles for their customer to ensure a high level of customer satisfaction and experienceResponsibilitiesA Customer Success Specialist will be responsible for ensuring that customers derive maximum value from their investment in Autodesk Solutions in the following ways:Understand how to lead, discover, and uncover the customer's business challenges specific to their industryArticulate business workflow and industry trends that impact the customers business challengesUse people and technology resources appropriately to correctly assess risk of retention for assigned renewal opportunitiesConduct customer outreach over the phone with weekly monitoring of call rates, time on the phone and activity levelsUse Salesforce.com to document all customer opportunities and customer activity using embedded probability definitionsGuide and teach the customer by leveraging a solutions-based approach mapped to the customer’s business and industry trends that impact their decisionsWork autonomously, leveraging personal sales experiences, personal network, and tools to help the customer to be successful with the Autodesk Solutions they ownMonitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for successBuild strong relationships for business planning with extended teamIdentify opportunities for expanding Autodesk’s business with a customer and transfer the expansion opportunity to the appropriate sales team member for follow up and next stepsRespond to partner and customer inquiries in a professional and prompt mannerBuild strong customer relationships for repeat business Minimum QualificationsNative Swedish plus English fluent language skillsCustomer success, renewals, and or inside-sales experienceExperience interacting with clients of all levels, in a variety of industries and across a broad geographical area Ability to forge strong customer relationships and insights over the phone Ability to prioritize, multi-task and perform effectively under pressure Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment Ability to link business processes with product/technical solutions Deep understanding of customer success principles, approaches and considerations Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in Experience internally collaborating and influencing large matrixed organization Knowledge of sales organizations and approaches Strong phone skills required Strong verbal and written skills required Experience in the software or SaaS sales or renewals environment Program or Project Management skills are an assetPreferred QualificationsBackground needs to be in customer facing roles including account management, customer support, project management, customer success or salesStrong empathy for customers AND passion for revenue and growth Excellent interpersonal skills will be needed to build the strong relationships, particularly with field organizations and business partners, which will be critical to successRelevant Bachelor’s degree preferred, but not required Experience in managing issues, scope, and quality while bringing areas of responsibility and tasks to completion under strict deadlinesHighly proficient computer skills including internet, SFDC, email, MS Word, Excel, PowerPointHighly skilled at multi-tasking with the ability to quickly adapt and learnHighly skilled at managing time between calls, troubleshooting follow ups, customer relationship management and new customer outreach Ability to think outside the box as needed with an instinct for innovation Ability to build collaborative relationships within sales as well as sales support to facilitate better customer experienceCuriosity – someone who wants to learn and is naturally curiousElevated level of integritySelf-motivated and driven to high performanceStrong problem-solving abilitiesEmotional intelligence exhibited via phone-ability to establish oneself as a trusted advisor for the customerProficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)Experience with Salesforce or another CRM Software preferred About AutodeskWith Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it, radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world. SalesAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.To all recruitment agencies: Autodesk does not accept unsolicited headhunter and agency resumes. Autodesk will not pay fees to any third-party agency or company that does not have a signed agreement with Autodesk, Inc.