Barcelona, Barcelona provinciaThe Reservations trainee helps coordinating and implementing department activities and projects, as assigned. Provides clerical and office support and assistance to department management. Specifically, you will be responsible for performing the following tasks to the highest standards:
To help maintaining the quality of the reservations.
To tracking the reservations following the Hilton?s standards and procedures.
Understand the fundamentals of the price?s structure and good knowledge of the hotel to serve the client properly by e-mail and phone.
Assist and participate to our monthly call, in English and Spanish, with the Reservations Center and reservations manager.
To maintain some daily reports and present your conclusions or propose actions if possible.
It is mandatory to formalize an internship agreement with a school or university.
Fluently in English
To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:
Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service