Senior Director Of Client Services

Senior Director Of Client Services
Empresa:

Epicambition


Senior Director Of Client Services

Detalles de la oferta

As the Senior Director of Client Services, you will be responsible for the leadership and direction of the Client Services Team made up of Solutions Architects, Project Managers, Client Onboarding Associates, and the Platform Services team. These individuals support the Sales teams, customers, partners, solutions, and vertical markets. You will focus on creating and improving processes for scaling, identifying long-range issues and will recommend options for courses of action. In this role, you will be working with Enterprise level clients.

What You'll Do:

Direction: Lead the direction of the Client Services Team

You will be responsible for scaling team and consulting services practice.

You will identify short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.

You will direct the team on best practices, set quarterly metrics, and objectives.

You will oversee the completion of project tasks and artifacts, will manage conflicts within group, and escalate risks/issues as needed.

You will create and maintain relationships with business partners, technology partners, and with cross functional teams.

Growth, Development, and Maintenance: Ensure the growth and development of the Client Services Team, with a focus of Customer First

You will identify and develop team members for growth and future leadership opportunities.

You will maintain the team by recruiting, selecting, orienting, and training team managers.

You will drive results by counseling and disciplining team managers; planning, monitoring, and appraising job results.

You will foster growth within teams with a focus on customer-first through goal setting strategies.

You will create and analyze metrics that monitor team performance.

You will collaborate with subject matter experts in the development and delivery of services to ensure customer needs are identified and met.

What You'll Need:

10+ years experience in a Professional Services role as a Solution Architect or Subject Matter Expert Manager or related role

Strong technology experience

Experience with crisis management

Demonstrated ability to successfully influence multiple stakeholders and lead cross functional teams across geographies and functional units

Strong business acumen, with a focus on world-class customer service

Ability to problem solve in a dynamic, fast-paced environment, with proficiency determining priorities and meeting deadlines

50-75% travel is required in this position

Requisitos

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