What this job can offer youThe IT team at Remote is the backbone ensuring seamless operation and innovation in our remote-first ecosystem. By integrating the latest technologies, automating workflows, and providing world-class support, we enable Remoters to achieve excellence in their work. Our team is dedicated to creating a secure, scalable, and efficient IT environment that empowers all departments. Through strategic planning, technical expertise, and continuous improvement, we're not just supporting the company's operations; we're shaping the future of how Remote works.Remote is seeking a Senior IT Operations Engineer to lead and innovate in our IT department during an exciting period of growth. This senior role is designed for someone ready to make significant impacts, guiding our IT operations to new heights of efficiency and effectiveness.As a Senior IT Operations Engineer, your mission is to elevate our IT support and system management to world-class standards. You'll not only solve complex technical issues but also strategize on IT infrastructure, ensuring scalability, security, and optimal performance. Your leadership will build upon our foundations, enhancing our SaaS environment and macOS fleet management for our global team, affectionately known as 'Remoters'.This role is a gateway to higher leadership positions within Remote's IT department. You will have the opportunity to shape the direction of our IT operations, influence company-wide technology decisions, and mentor the next generation of IT professionals.What you bringProven experience in a senior IT operations role, with a track record of improving IT infrastructure and end-user support.Expert knowledge of macOS environments, SaaS platform administration, and security compliance.Strong leadership skills, with the ability to mentor and guide a team through complex projects and challenges.Excellent problem-solving abilities, capable of strategic thinking and innovation.Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience.Experience in remote work environments is highly valued.Key ResponsibilitiesLead by example, setting high standards in system administration, particularly for SaaS platforms like Google Workspace, Notion, Slack, and Okta, and in endpoint management for macOS.Mentor junior team members, sharing your deep knowledge and fostering a culture of continuous improvement and learning.Drive initiatives that enhance our IT infrastructure, ensuring our solutions are robust, scalable, and secure.Act as a key decision-maker in the selection and implementation of IT tools and practices that align with Remote's long-term vision.PracticalsYou'll report to:Manager, IT EngineeringTeam:ITLocation: EMEAStart date:As soon as possibleRemote Compensation PhilosophyRemote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.The base salary range for this full-time position is between $38,100 USD to $85,700 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.Application processRoughly hours across 6 weeksInterview with recruiterInterview with future managerInterview with team members (no managers present)Interview with ExecutivePrior employment verification check #LI-DNP
